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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring their travel experience is smooth and enjoyable.
- Company: Join a fast-growing company that specialises in luxurious travel for pet owners.
- Benefits: Enjoy a competitive salary, pension contributions, and private medical insurance.
- Why this job: Work in a dynamic environment where your communication skills shine and customer satisfaction is key.
- Qualifications: Strong communication and organisational skills; previous aviation experience is a plus.
- Other info: Flexible working hours from Monday to Friday, with two shift options.
The predicted salary is between 20000 - 30000 £ per year.
An exciting opportunity to join a fast growing company who specialise in private, luxurious travel for owners and their dogs. As Customer Experience Coordinator you will be the first point of contact for clients ensuring their experience is seamless and stress free.
Role and Responsibilities:
- Process new bookings, entering data accurately into all relevant tracking systems and ensure all relevant information has been received from the customer.
- Review pet health documentation, to identify any discrepancies, ensuring these are rectified before sending to the relevant authorities for approval.
- Liaise with external pet partners to ensure they have all relevant information and chase up any outstanding documents.
- Issue Flight Brief and review passenger manifests, ensuring complete accuracy of data to avoid any fines.
Skills and Experience Required:
- Although not essential, previous experience in aviation would be advantageous.
- Exceptional communication skills, written and verbal.
- Excellent admin and organisational skills and attention to detail.
- Proven customer service skills, which demonstrate an enthusiasm for delivering high service levels.
- Ability to multi-task and work under pressure to achieve tight deadlines.
Key Benefits:
- Circa £25,000 per annum.
- Employer pension contribution.
- Private Medical Insurance.
- Monday to Friday 11:00 – 19:00 or 14:00 – 22:00.
Specialist Services Administrator employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Services Administrator
✨Tip Number 1
Familiarise yourself with the luxury travel industry, especially in relation to pet travel. Understanding the nuances of this niche market will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. Since you'll be the first point of contact for clients, being able to convey information clearly and effectively is crucial for ensuring a seamless customer experience.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects under pressure. This will highlight your ability to thrive in a fast-paced environment, which is essential for this role.
✨Tip Number 4
Network with professionals in the aviation and luxury travel sectors. Engaging with industry contacts can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Specialist Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administration. Emphasise any skills that align with the role, such as attention to detail and communication abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for providing excellent customer experiences and any relevant experience in the travel or aviation sectors.
Highlight Relevant Skills: In your application, specifically mention your organisational skills and ability to multi-task. Provide examples of how you've successfully managed multiple tasks under pressure in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at C&M Travel Recruitment
✨Showcase Your Communication Skills
As a Customer Experience Coordinator, exceptional communication is key. Prepare to demonstrate your verbal and written skills during the interview by articulating your thoughts clearly and confidently.
✨Highlight Your Attention to Detail
Given the importance of accuracy in processing bookings and reviewing documentation, be ready to discuss specific examples from your past experiences where your attention to detail made a difference.
✨Demonstrate Your Customer Service Passion
This role requires a genuine enthusiasm for delivering high service levels. Share stories that illustrate your commitment to customer satisfaction and how you've gone above and beyond in previous roles.
✨Prepare for Multi-tasking Scenarios
Since the job involves juggling multiple tasks under pressure, think of instances where you successfully managed competing priorities. Be prepared to explain your strategies for staying organised and meeting tight deadlines.
