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- Tasks: Assist customers and manage bookings while promoting amazing holiday experiences.
- Company: Specialist tour operator based in Leeds with a vibrant team culture.
- Benefits: Salary up to £32,000, 28 days leave, pension scheme, and exclusive holiday discounts.
- Why this job: Join a passionate team and help create unforgettable travel experiences for customers.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office.
- Other info: Office-based role with opportunities for growth in the travel industry.
The predicted salary is between 32000 - 32000 £ per year.
Our client is a specialist tour operator located in Leeds and they are seeking a Customer Service and Operations Executive to join their team. The role is Monday to Friday and office-based with a salary of up to £32,000 dependent on experience.
Customer Service and Operations Executive duties:
- Responding to customer enquiries via phone, email, and post
- Managing and updating the booking system
- Processing and managing supplier payments
- Promoting holidays where appropriate
- Supporting month-end reporting
- Providing general administrative and office support
Customer Service and Operations Executive skills required:
- Excellent written and verbal communication skills
- Strong organisational skills with high attention to detail
- Proficient in Microsoft Office and Excel
- Able to promote and sell holidays
- Ability to multi-task and work well under pressure
- Travel industry experience preferred but not essential
Additional information:
- Salary up to £32,000
- 28 days annual leave + bank holidays
- Pension scheme
- Exclusive holiday discounts for you, friends and family
Customer Service and Operations Executive in Southampton employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Operations Executive in Southampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service and Operations Executive in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service and Operations Executive role. Highlight your relevant experience, especially in customer service and any organisational skills that match what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the travel industry and how your skills can benefit our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and free of typos. We want to see your ability to convey information effectively right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at C&M Travel Recruitment
✨Know the Company Inside Out
Before your interview, do some research on the tour operator. Understand their values, the types of holidays they offer, and their target audience. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service and Operations Executive, communication is key. Prepare examples of how you've effectively handled customer enquiries in the past, whether via phone or email. Practise articulating your thoughts clearly to demonstrate your verbal skills during the interview.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage your time and tasks, especially under pressure. You might want to share specific instances where your attention to detail made a difference in your previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think about potential scenarios you might face in this role, such as dealing with a difficult customer or managing multiple bookings at once. Practising your responses will help you feel more confident during the interview.