At a Glance
- Tasks: Assist guests with pre and post cruise enquiries via phone, email, or letter.
- Company: Luxury travel company based in South West London with a hybrid work model.
- Benefits: Competitive salary, bonuses, great pension, healthcare, and amazing discounts.
- Other info: Enjoy flexible working with roughly one weekend a month from home.
- Why this job: Join a dynamic team and enhance guest experiences in the travel industry.
- Qualifications: Minimum one year of customer service experience in travel, ideally with cruise knowledge.
The predicted salary is between 25000 - 28000 £ per year.
Required for this luxury travel company based in South West London. Hybrid role, 25/28k plus bonus and great benefits.
Experience wise they are looking for someone with a year plus customer services experience within the travel industry, ideally with some cruise knowledge.
Guest services executives duties:- To be responsible for responding to all pre and post cruise enquiries and correspondence from guests, either by telephone, email, or letter.
- Demonstrate a sense of urgency depending on the volume of enquiries and adapt and prioritise as required.
- Maintain the highest level of written communications for pre and post travel correspondence.
- Provide information which is 100% accurate and which addresses 100% of the guest’s questions during each contact.
- Investigate and resolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve the best possible outcome for both guest and business.
- Allocate compensation based on company standards, to the approval of the relevant management.
- Identify potential problems relating to guest service and proactively work to find solutions to enhance the guest experience.
- Communicate to relevant management/internal contacts information about guest needs and expectations, and levels of guest satisfaction.
- Twelve months’ experience of working in a customer/guest services environment within the travel industry, ideally with cruise knowledge.
- Experience of dealing with and resolving complaints.
- Experience of managing and exceeding guest expectations.
- Experience in allocating compensation (desirable).
- Roughly one in four weekends, from home.
- Hybrid role, 3 days a week in their South West London office, but during the first 6 weeks training office based.
- Benefits include a great pension, health care, fam trips, life insurance, 20 days holidays with the option to buy a further 5, paid sick pay, amazing discounts on their products.
If you are interested in the above role please apply online or send your CV quoting DT60681.
Customer Service Specialist in Slough employer: C&M Travel Recruitment
Join a luxury travel company in South West London that prioritises employee well-being and growth. With a hybrid working model, competitive salary, and an array of benefits including health care, generous holiday options, and exclusive discounts, this role as a Customer Service Specialist offers a supportive work culture where your contributions are valued. Experience a dynamic environment that encourages professional development while delivering exceptional service to guests.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Slough
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing their mission and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you would handle difficult guests or resolve complaints, as this will demonstrate your problem-solving skills and experience in the travel industry.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and eager to learn more about the role and the company culture. Plus, it gives you a chance to assess if this is the right fit for you.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Specialist in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in the travel industry. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your cruise knowledge if you have it!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about guest services and how you can contribute to our team. We love seeing enthusiasm and a personal touch, so let your personality come through.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate well-structured responses that directly address the role's requirements. Remember, clarity is key in written communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Stuff
Make sure you brush up on your travel industry knowledge, especially anything related to cruises. Familiarise yourself with common customer queries and complaints in this sector. This will show that you're not just interested in the role but also understand the nuances of the industry.
✨Practice Makes Perfect
Rehearse your responses to typical interview questions, especially those around customer service scenarios. Think about times you've resolved complaints or exceeded guest expectations. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Show Your Communication Skills
Since the role involves a lot of written communication, be prepared to demonstrate your writing skills. You might be asked to draft a response to a guest query during the interview. Keep it clear, concise, and professional, reflecting the high standards expected in luxury travel.
✨Be Proactive and Solution-Oriented
During the interview, highlight your ability to identify potential problems and suggest solutions. Share examples of how you've improved guest experiences in the past. This will show that you’re not just reactive but can also think ahead and enhance service quality.
