At a Glance
- Tasks: Drive sales and create tailor-made holidays to Italy and Croatia while delivering exceptional customer service.
- Company: Luxury travel business specialising in bespoke European holidays.
- Benefits: Competitive salary, performance bonuses, and regular travel opportunities.
- Other info: Fully home-based role with excellent career progression and team support.
- Why this job: Combine your passion for travel with a chance to shape future product development.
- Qualifications: Experience in tailor-made travel sales and strong knowledge of Italy or Croatia.
We're looking for a passionate and commercially minded Senior Travel Specialist to join a luxury travel business specialising in tailor-made holidays to Europe, specifically Italy & Croatia. This is an excellent opportunity for an experienced travel sales professional with exceptional European destination knowledge who is looking to take the next step in their career, combining hands-on travel sales with the opportunity to support and influence a specialist team, shape future product development and help drive the growth of one of the company's key destination regions.
This position is fully home based in the UK or Ireland with excellent OTE of £40k to £42k and regular travel opportunities of up to 4 weeks per year to explore the destinations.
Role & Responsibilities:- Drive individual and team sales performance, actively selling tailor made holidays to Italy & Croatia while delivering exceptional customer service and commercial results.
- Manage customers from initial enquiry through to their return, maximising conversion through expert destination knowledge, relationship building and attention to detail.
- Support enquiry management, booking quality, lead follow up and pipeline activity, assisting with complex bookings and helping to maximise conversion opportunities across the team.
- Provide guidance, coaching and day to day support to colleagues, sharing best practice and helping to drive performance and development across the team.
- Assist with workload management, rota planning and enquiry allocation to ensure a seamless customer experience and efficient team operation.
- Maintain exceptional standards across quotations, itineraries and customer interactions, supporting with escalated enquiries and complex customer situations where required.
- Provide insight into customer trends, booking behaviour and competitor activity, working closely with suppliers and internal stakeholders to drive destination growth and commercial performance.
- Support destination growth through product development, identifying new itineraries, experiences and upselling opportunities, while increasing destination visibility through website content, social media activity, trade events and educational visits.
- Significant tailor-made travel sales experience with strong knowledge of Italy and/or Croatia.
- Experience mentoring, coaching or supporting colleagues would be advantageous, although candidates looking to take their first step into a more senior role are also encouraged to apply.
- Proven track record of achieving and exceeding sales targets, with strong commercial awareness and an understanding of customer buying behaviour.
- Passion for creating exceptional tailor-made travel experiences, combined with excellent communication and relationship-building skills.
- Ability to inspire confidence, share knowledge and contribute positively within a collaborative team environment.
- Hands-on, proactive and results-focused approach, with the flexibility to adapt to changing business needs.
- Willingness to travel overseas for up to four weeks per year to further develop destination knowledge and supplier relationships.
- Competitive salary plus performance related bonus structure – OTE of £40k to £42k.
- Fully home based in the UK or Ireland.
- Incentive scheme linked to individual, team and destination performance.
- Regular educational visits and overseas travel opportunities.
- Weekend working on a rota.
Ideal for experienced Europe Travel Specialists, Luxury Travel Consultants, Senior Travel Consultants or Tailor-made Travel Consultants looking to progress their career. If you have strong European travel experience and a passion for creating exceptional tailor-made holidays, please apply online for the position of Senior Travel Specialist online or email your CV.
Senior Travel Specialist - Europe employer: C&M Travel Recruitment
C&M Travel Recruitment is an exceptional employer that values flexibility and work-life balance, offering the opportunity to work remotely while leading a dedicated team. With a strong focus on employee development and a supportive culture, you will thrive in an environment that encourages excellence in service delivery. Join us to be part of a friendly, independent team where your expertise in business travel consultancy and Amadeus will be truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Travel Specialist - Europe
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like C&M Travel Recruitment who are looking for fresh talent for roles like Senior Travel Specialist - Europe.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like C&M Travel Recruitment and give you a leg up for your Senior Travel Specialist - Europe application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Senior Travel Specialist - Europe openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Senior Travel Specialist - Europe
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Senior Travel Specialist - Europe role at C&M Travel Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Senior Travel Specialist - Europe position at C&M Travel Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of C&M Travel Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to C&M Travel Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Senior Travel Specialist - Europe.
How to prepare for a job interview at C&M Travel Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at C&M Travel Recruitment.
