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- Tasks: Manage luxury VIP bookings and ensure seamless travel experiences for clients.
- Company: Join a leading luxury tour operator with a focus on exceptional service.
- Benefits: Enjoy remote work options, a £1,000 travel fund, wellness days, and more.
- Why this job: Be part of a dynamic team that values travel passion and offers growth opportunities.
- Qualifications: 2-3 years in luxury operations; strong organisational and customer service skills required.
- Other info: Extra day off for your birthday and access to free books each month.
Required for this luxury tour operator, option to be fully home-based or hybrid, salary up to £45,000 plus great benefits including bonus, £1000 travel fund, 23 days holidays, pension and many more.
Operations experience from luxury tour operations or DMC's is essential. Strong knowledge of Europe and substantial experience operating luxury travel experiences for UHNWI's.
Responsibilities:- Dealing with new luxury VIP bookings which mainly are within Europe but can also be worldwide.
- Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country.
- Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner.
- Finalising travel documents and ensuring they go out to clients within deadlines set per country.
- Working closely with the finance team to ensure that supplier invoices are paid by deadlines set.
- Ensuring that the CRM system, reservations system and other portals they use are kept up to date.
- Communicating effectively with clients to obtain self-booked flights and other pre-departure information that is required to finalise their documents.
- Dealing with emergency phone calls/Whatsapp groups, if clients have any issues whilst on their holiday.
- At least 2-3 years experience in a similar operations exec/coordinator role for a luxury tour operator or DMC who specialises in Europe.
- Thinking 3 steps ahead so the VIP clients have a smooth, memorable holiday with no issues.
- A strong team player who brings positive energy and an attitude to their work.
- Experience in working with both DMC's and direct suppliers in previous roles.
- An analytical person who is confident formulating processes and then successfully implementing them.
- Excellent organisational skills and strong attention to detail.
- The ability to work under pressure and accustomed to working to operational deadlines.
- Excellent customer service skills and a strong command of written and spoken English.
- A natural problem solver who is happy to formulate solutions to everyday operational tasks which come up.
- A deep passion for travel and new experiences.
- A base salary of £38,000 - £45,000 per annum.
- Performance bonus.
- 23 days of paid holiday (excluding public holidays).
- An extra day off for your Birthday.
- A wellness day off which includes a spa treatment.
- 2 Volunteer days off a year.
- £1,000 of personal travel credit each year to use on personal holidays.
- Discounted worldwide travel for you and your family.
- Paid learning and development courses.
- Contributory pension.
- Book Club with access to 2 free books or audiobooks per month.
- Opportunity to join a dynamic and fast-growing international company.
If you are interested in the above role please apply online or send your CV asap.
Senior operations consultant employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior operations consultant
✨Tip Number 1
Familiarise yourself with the luxury travel market, especially in Europe. Understanding the nuances of high-end travel experiences and the expectations of UHNWI clients will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the luxury tour operations sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed VIP bookings or resolved issues under pressure. This will demonstrate your problem-solving skills and ability to think ahead.
✨Tip Number 4
Showcase your organisational skills by being proactive in your approach. Consider creating a mock itinerary or process flow for a luxury trip to illustrate your attention to detail and operational planning capabilities.
We think you need these skills to ace Senior operations consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury tour operations or DMCs. Emphasise your operational roles, particularly those involving VIP clients and European destinations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your problem-solving skills. Mention specific examples of how you've successfully managed luxury bookings and liaised with suppliers.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to work under pressure. These are crucial for the Senior Operations Consultant role.
Showcase Your Knowledge of Europe: Demonstrate your strong knowledge of European destinations in your application. Mention any personal experiences or professional insights that could benefit the role.
How to prepare for a job interview at C&M Travel Recruitment
✨Showcase Your Luxury Operations Experience
Make sure to highlight your previous experience in luxury tour operations or with DMCs. Be prepared to discuss specific examples of how you've successfully managed VIP bookings and ensured a seamless travel experience for clients.
✨Demonstrate Problem-Solving Skills
Since the role requires dealing with emergencies and unexpected issues, be ready to share instances where you've effectively resolved problems under pressure. This will show your ability to think on your feet and maintain high customer service standards.
✨Emphasise Attention to Detail
Given the importance of accuracy in booking services and finalising travel documents, illustrate your strong organisational skills. Discuss how you ensure that all details are meticulously checked and how this has positively impacted your previous roles.
✨Express Your Passion for Travel
Let your enthusiasm for travel shine through during the interview. Share personal experiences or insights about luxury travel, especially in Europe, to connect with the interviewers and demonstrate your genuine interest in the industry.
