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- Tasks: Lead a friendly sales team, guiding customers through their travel journey and enhancing team performance.
- Company: A successful travel company focused on responsible and adventure-led holiday experiences.
- Benefits: Competitive salary, bonus, hybrid working, and a supportive office environment.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real impact in the travel industry while promoting responsible tourism.
- Qualifications: Experience in long-haul travel sales and a passion for coaching and mentoring.
The predicted salary is between 38000 - 46000 £ per year.
This successful travel company specialises in creating enriching, meaningful holiday experiences across a wide range of hand-picked worldwide destinations, with a strong focus on responsible and adventure-led travel. As they continue to grow, they are now looking for a Sales Team Leader to join their small, friendly team in their central Brighton office.
Basic salary £38k to £46k dependent on experience, plus bonus, hybrid working.
- Lead by example with hands-on sales, using your expert long-haul knowledge to guide customers through the full sales journey.
- Coach, mentor and support a team of Travel Specialists through regular 1:1s, feedback and day-to-day guidance.
- Drive team performance by identifying opportunities to improve conversion, quality and customer experience.
- Handle complex customer cases and escalations with confidence and empathy.
- Share destination and product expertise, helping to develop knowledge across the team.
- Work closely with senior leadership to provide insights on performance, trends and opportunities.
- Support improvements to processes, tools and ways of working to enhance efficiency and team effectiveness.
- Champion responsible travel and embed sustainability into sales conversations and team culture.
- Contribute to wider business initiatives such as training, onboarding, product development or internal projects.
Must have experience in tailor-made long haul travel sales for a UK-based tour operator, ideally as a Team Leader, Sales Coach, Senior Travel Consultant. Strong long-haul destination knowledge gained through combination of selling and personal travel experiences. Experience coaching or supporting colleagues in a senior sales or Team Leader role preferred, or a strong desire to step into a leadership role with proven success as an experienced Senior Travel Specialist. Proven success working in a target-driven travel sales environment. Commercially astute with the ability to identify opportunities to grow revenue and improve efficiency. Excellent communication skills with the confidence to give constructive feedback and run effective 1:1s. Passion for responsible travel and delivering exceptional customer experiences. Highly organised with the ability to prioritise, adapt and manage a varied workload. Positive, proactive and collaborative, with a genuine desire to support others and contribute to team culture.
Hybrid working – typically around 3 days per week in a sociable, supportive office environment. Monday to Friday, 9am–5.30pm (Saturdays only worked in January).
Sales Team Lead employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Team Lead
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for responsible travel, which is a big deal for them.
✨Tip Number 2
Practice your sales pitch! Since this role is all about guiding customers through the sales journey, be ready to demonstrate your long-haul travel expertise. Think of scenarios where you can showcase your skills in handling complex customer cases.
✨Tip Number 3
Don’t forget to highlight your coaching experience! They’re looking for someone who can mentor and support a team, so share examples of how you've helped colleagues improve their performance or develop their skills.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining their friendly team in Brighton. Good luck!
We think you need these skills to ace Sales Team Lead
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share personal experiences that highlight your long-haul knowledge and how it can benefit our customers. We want to see your enthusiasm for creating meaningful holiday experiences.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your coaching abilities and any leadership experience you have, as we’re looking for someone who can guide our team effectively.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team here at StudySmarter!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Destinations
Brush up on your long-haul destination knowledge before the interview. Be ready to discuss your personal travel experiences and how they can enhance the customer journey. This will show your passion for travel and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've coached or mentored team members in the past. Highlight specific instances where your guidance led to improved performance or customer satisfaction. This will demonstrate your readiness for a leadership role.
✨Understand the Company Culture
Research the company’s focus on responsible travel and sustainability. Be prepared to discuss how you can champion these values within the sales team. Showing alignment with their mission will make you a more attractive candidate.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider running mock interviews with a friend to refine your ability to give constructive feedback and handle complex customer scenarios.