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For Companies At a Glance
- Tasks: Lead a dynamic sales team in the exciting travel industry and drive sales success.
- Company: Join a fast-paced, high-growth company specialising in touring and cruise holidays.
- Benefits: Enjoy a competitive salary, bonuses, travel perks, and 28 days holiday.
- Why this job: Make an impact in a vibrant environment while helping customers create unforgettable travel experiences.
- Qualifications: Experience in call centre management or the travel industry is preferred.
- Other info: Office-based role with flexible shifts, including weekends.
The predicted salary is between 40000 - 60000 £ per year.
Job Description
Sales Manager, Travel Industry, Near Swindon, £50k + Bonus & Benefits. An excellent opportunity to join this fast pace, high-growth, yet well-established business that specialise in selling both touring and cruise holidays.
Sales Manager Responsibilities
- Achieve company sales KPI’s through the successful conversion of enquiries.
- Prepare, deliver and motivate sales staff for the day ahead ensuring communication of key messages.
- Ensuring a prompt response to inbound telephone and email enquiries.
- Compiling and analysing sales figures – daily, weekly and monthly.
- Collecting customer feedback and market research.
- Feedback to the Product Department on calls received and obstacles which you have had to overcome.
- Constantly evaluate success of the sales team through call listening and feedback on success and development areas.
- Monitoring individual’s and team’s QA, and error scores with an eye for accuracy.
- Report on staff attendance, absence, and completion of Return-to-Work meetings.
- Own pre and post sales related customer escalations in a timely, professional manner.
Sales Manager Skills Required
- The ideal candidate will have both call centre management and travel industry experience but candidates strong in one of these 2 areas also considered.
- Ensure highest level of service provided to deliver an exceptional customer journey.
- Proven track record in delivering sales results to company KPI’s.
- Excellent communication skills both written and verbal, with strong interpersonal skills.
- Be able to demonstrate and analyse open, sell and close processes in line with Company expectations and deliver sales structure coaching where needed.
- Embrace change when new strategies are introduced by the business.
- Always maintaining a high motivation and positive atmosphere within the sales office.
- A confident, resilient individual with a friendly, approachable personality.
- The ability to be flexible, decisive and quick-thinking.
- Self-motivated with a positive outlook and a clear focus on high quality and business profit.
- Able to understand profit and loss calculations and basic business finance, e.g. gross margin percentages and calculations.
Sales Manager Additional Details
- Salary of £50,000 per annum + company bonus
- Travel benefits, 28 days holiday (inclusive of bank holidays), private medical cover following 6month probation.
- PLEASE NOTE THIS IS AN OFFICE BASED ROLE AND WILL INVOLVE COVERING A VARIETY OF SHIFTS INCLUDING 8AM-530PM, 10.45AM-7PM AND 11.45AM-8PM. IT WILL ALSO INCLUDE 2 OUT OF 3 WEEKENDS.
Sales Manager employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your achievements and how they align with the company's goals. We want to hear how you can smash those sales KPIs and motivate the team!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Manager role. Highlight your experience in the travel industry and any call centre management skills you have. We want to see how you can achieve those sales KPIs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for our team. Don’t forget to mention your passion for delivering exceptional customer journeys.
Showcase Your Achievements: When detailing your past roles, focus on your achievements. Did you exceed sales targets? Did you implement a new strategy that improved team performance? We love to see numbers and results that demonstrate your success!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fast-paced, high-growth team!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Numbers
As a Sales Manager, you'll need to demonstrate your understanding of sales KPIs and financial metrics. Brush up on your knowledge of gross margin percentages and profit calculations. Be ready to discuss how you've achieved or exceeded targets in previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in motivating and managing a sales team. Think about specific situations where you’ve successfully communicated key messages or provided coaching to improve performance. This will show that you can lead effectively in a fast-paced environment.
✨Emphasise Customer Experience
Since the role focuses on delivering an exceptional customer journey, be prepared to discuss how you've handled customer escalations and feedback in the past. Share stories that illustrate your commitment to service excellence and how you’ve turned challenges into opportunities.
✨Be Ready for Change
The travel industry is always evolving, so it's crucial to show that you're adaptable. Think of examples where you've embraced new strategies or changes in your previous roles. Highlight your flexibility and quick-thinking abilities to reassure them that you can thrive in a dynamic environment.
