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- Tasks: Assist customers and manage bookings while promoting amazing holiday experiences.
- Company: Specialist tour operator based in Leeds with a vibrant team atmosphere.
- Benefits: Salary up to £32,000, 28 days leave, pension scheme, and exclusive holiday discounts.
- Why this job: Join a passionate team and help create unforgettable travel experiences for customers.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office.
- Other info: Office-based role with opportunities for growth in the travel industry.
The predicted salary is between 32000 - 32000 £ per year.
Our client is a specialist tour operator located in Leeds and they are seeking a Customer Service and Operations Executive to join their team. The role is Monday to Friday and office-based with a salary of up to £32,000 dependent on experience.
Customer Service and Operations Executive duties:
- Responding to customer enquiries via phone, email, and post
- Managing and updating the booking system
- Processing and managing supplier payments
- Promoting holidays where appropriate
- Supporting month-end reporting
- Providing general administrative and office support
Customer Service and Operations Executive skills required:
- Excellent written and verbal communication skills
- Strong organisational skills with high attention to detail
- Proficient in Microsoft Office and Excel
- Able to promote and sell holidays
- Ability to multi-task and work well under pressure
- Travel industry experience preferred but not essential
Additional information:
- Salary up to £32,000
- 28 days annual leave + bank holidays
- Pension scheme
- Exclusive holiday discounts for you, friends and family
Customer Service and Operations Executive in Plymouth employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Operations Executive in Plymouth
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will boost our confidence and help us articulate our skills effectively.
✨Tip Number 3
Dress the part! Even if it’s an informal setting, looking professional can make a great first impression. We want to show that we take the opportunity seriously.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Customer Service and Operations Executive in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service and Operations Executive role. Highlight your relevant experience, especially in customer service and any organisational skills that match what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the travel industry and how your skills align with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and free of errors. We want to see your ability to communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at C&M Travel Recruitment
✨Know the Company Inside Out
Before your interview, do some research on the tour operator. Understand their values, the types of holidays they offer, and their target audience. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service and Operations Executive, communication is key. Prepare examples of how you've effectively handled customer enquiries in the past, whether via phone or email. Practise articulating your thoughts clearly and confidently.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised under pressure. You might want to share specific tools or methods you use to keep track of bookings and deadlines, as this will highlight your attention to detail.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Think about how you would handle a difficult customer or a booking error. Practising these scenarios can help you respond calmly and effectively during the interview.