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For Companies At a Glance
- Tasks: Greet and assist passengers, manage check-ins, and ensure security compliance.
- Company: Join a well-established and expanding airline at Heathrow Airport.
- Benefits: Enjoy a competitive salary up to £33k plus additional perks.
- Why this job: Be part of a dynamic team in a fast-paced environment with a focus on customer service.
- Qualifications: Strong customer service skills and attention to detail are essential; Japanese language skills are a plus.
- Other info: Ideal for those who thrive under pressure and love helping people.
The predicted salary is between 19800 - 46200 £ per year.
Passenger Service Agent:
This is a great role working for a well established, expanding airline based at Heathrow airport. Looking for an extremely customer service focused candidate to look after the checking in of passengers. Salary up to £33k plus benefits.
Passenger Service Agent Responsibilities:
– Meet and greet passengers including VIP\’s
– Check-in passengers and make sure security compliance is adhered to
– Book and amend itineraries
– Flight preparation and seat planning
– Lost and found enquiries inc baggage services
Passenger Service Agent Skills Required:
– Excellent customer service skills
– Computer literate and able to learn new systems
– Strong attention to detail
– Ability to work within a time pressured environment
– Able to speak Japanese would be advantageous but not essential
Passenger Service Agent employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent
✨Tip Number 1
Familiarize yourself with the airline's services and policies. Understanding their specific procedures will help you stand out during the interview, showing that you're proactive and genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through volunteer work or part-time jobs, demonstrating your ability to handle various customer interactions can give you a significant edge.
✨Tip Number 3
If you have any experience with flight preparation or seat planning, be sure to highlight it. Even if it's from a different industry, showcasing relevant skills can make you a more attractive candidate.
✨Tip Number 4
Brush up on your Japanese language skills if you have them, or express your willingness to learn. Even basic knowledge can set you apart, especially in a customer-facing role where communication is key.
We think you need these skills to ace Passenger Service Agent
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize any previous roles where you provided excellent customer service. Use specific examples that demonstrate your ability to meet and greet passengers, handle inquiries, and resolve issues effectively.
Showcase Attention to Detail: Since the role requires strong attention to detail, include examples in your application that illustrate how you've successfully managed tasks that required precision, such as checking in passengers or handling baggage services.
Demonstrate Computer Literacy: Mention your proficiency with computer systems and any experience you have with booking or itinerary management software. If you have learned new systems quickly in the past, be sure to highlight that as well.
Tailor Your Application: Customize your CV and cover letter to reflect the specific skills and responsibilities mentioned in the job description. This shows that you understand the role and are genuinely interested in working for the airline.
How to prepare for a job interview at C&M Travel Recruitment
✨Showcase Your Customer Service Skills
As a Passenger Service Agent, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, especially in challenging situations.
✨Demonstrate Attention to Detail
Highlight your strong attention to detail during the interview. You might be asked about how you ensure accuracy when checking in passengers or handling baggage services, so be ready to discuss specific methods you use to stay organized.
✨Familiarize Yourself with Airline Procedures
Research common airline procedures and regulations, especially regarding check-in processes and security compliance. This knowledge will show that you are proactive and serious about the role.
✨Practice Time Management Scenarios
Since the role involves working in a time-pressured environment, prepare for questions related to time management. Think of scenarios where you successfully managed multiple tasks under tight deadlines and be ready to share those stories.
