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- Tasks: Lead a team while managing luxury travel operations across Europe and beyond.
- Company: Join a dynamic luxury tour operator with a passion for unforgettable travel experiences.
- Benefits: Enjoy a competitive salary, performance bonuses, travel funds, and wellness days.
- Why this job: Be part of a vibrant team that values travel, creativity, and personal growth.
- Qualifications: 2-3 years in a similar role with strong management skills and a love for travel.
- Other info: Work from home or hybrid, plus enjoy discounted worldwide travel for you and your family.
Operations team leader – Required for this luxury tour operator, homebased or hybrid, salary up to 48,000 plus great benefits including 2,000 bonus, 1000 travel fund, 23 days holidays, pension and many more. Experience operations team leader within travel is a must from a luxury tour operators or a DMC, fantastic knowledge of Europe ideally and working within a luxury travel brand
Operations team leaders duties
–70% of your time carrying out operations duties, the other 30% leading a team of 5 operations executives, reporting into the operations director
-Dealing with new luxury bookings which mainly are within Europe but can also be worldwide.
-Liaising closely with either DMC\’s or direct partners (hotels, guides, private drivers) they have on the ground in each country
-Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner
-Finalising travel documents and ensuring they go out to clients within deadlines set per country
-Working closely with the finance team to ensure that supplier invoices are paid by deadlines set
-Ensuring that the CRM system, reservations system and other portals they use are kept up to date
-Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents
-Dealing with emergency phone calls, if clients have any issues whilst on their holiday
Operations team leaders required
-Someone who has at least 2-3 years experience in a similar operations team leader role for a luxury tour operator or DMC
-Strong proved management/team leader experience
-A strong team player who brings positive energy and an attitude to their work
-Experience in working with both DMC\’s and direct suppliers in previous roles
-An analytical person who is confident formulating processes and then successfully implementing them
-Someone with excellent organisational skills and strong attention to detail
-The ability to work under pressure and accustomed to working to operational deadlines
-Excellent customer service skills and a strong command of written and spoken
-A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups
-Someone with a deep passion for travel and new experiences
What they are offering:
-A base salary of 40,000 – 48,000 per annum. Performance bonus of 2,000 per annum
-23 days of paid holiday (excluding public holidays)
-An extra day off for your Birthday
-A wellness day off which includes a spa treatment
-2 Volunteer days off a year
– 1,000 of personal travel credit each year to use on personal holidays
-Discounted worldwide travel for you and your family
-Paid learning and development courses
-Contributory pension
-Book Club with access to 2 free books or audiobooks per month
-Opportunity to join a dynamic and fast growing international company
If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60079
Operations team leader employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations team leader
✨Tip Number 1
Familiarise yourself with the luxury travel market, especially in Europe. Understanding the nuances of high-end travel and the expectations of clients can set you apart during interviews.
✨Tip Number 2
Network with professionals in the luxury travel sector. Attend industry events or join relevant online forums to connect with others who may provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in previous roles. Be ready to share specific examples that highlight your ability to motivate and guide a team.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've effectively handled operational challenges. This will demonstrate your analytical abilities and readiness for the fast-paced environment.
We think you need these skills to ace Operations team leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an operations team leader in the luxury travel sector. Emphasise your management skills, knowledge of Europe, and any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your problem-solving abilities. Mention specific experiences where you successfully led a team or improved operational processes, particularly in a luxury context.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and customer service expertise. Use examples from your previous roles to demonstrate how these skills have contributed to successful outcomes.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with a luxury tour operator. Discuss your passion for travel and how it drives your commitment to providing exceptional service and leading a successful team.
How to prepare for a job interview at C&M Travel Recruitment
✨Showcase Your Leadership Skills
As an Operations Team Leader, it's crucial to demonstrate your management experience. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and inspire others while achieving operational goals.
✨Highlight Your Travel Industry Knowledge
Make sure to discuss your experience within the luxury travel sector. Be ready to share insights about European destinations and any direct partnerships you've managed with DMCs or suppliers, as this will show your expertise in the field.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. This could include dealing with emergency situations or ensuring timely bookings, showcasing your analytical skills and ability to work under pressure.
✨Emphasise Attention to Detail
Given the nature of the role, attention to detail is paramount. Bring examples of how you've maintained accuracy in operations, such as managing travel documents or updating CRM systems, to illustrate your organisational skills.
