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- Tasks: Lead a dynamic team of 13 in managing corporate and leisure travel queries.
- Company: Join a global travel company with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, hybrid work, pension, 25 days leave, and more perks.
- Why this job: Be part of a vibrant culture while making an impact in travel management.
- Qualifications: 4+ years of management experience in TMC with leisure travel background required.
- Other info: Work in central London 3 days a week; knowledge of Galileo or Amadeus is essential.
Operations Manager – Required for this global travel company, looking after a 13 person sales support team who look after both corporate and leisure clients. They are looking for an experience team leader or manager who is working for a TMC but has also worked in leisure travel. Galileo or Amadeus is a must, hybrid with 3 days in the office in central London, up to 45k plus great benefits. Operations Managers Duties -You will be managing the day to day duties of a team of 13 support desk staff, ensuring that it runs smoothly and addresses issues promptly -The team use all 3 GDS and deal with both corporate and leisure queries, task such as Airfares and ticketing question, refunds, training, ADM disputes, NDC queries plus many more duties -Monitor service levels and SLAs -Handle client and supplier complaints -Provide feedback on training needs -Authorise absence, help with recruitment, track sickness etc Operations Managers Skills Required -Minimum of 4 years management experience ideally within a TMC but with some leisure experience beforehand -Multi GDS, in order Galileo, Amadeus and then sabre -Proactive and positive -Strong knowledge of travel products including rail, hotel programmes and car hire -OBT knowledge, mainly Concur -Able to come into an central London office 3 days per week Additional information -Great salary and benefits, include pension, 25 days leave, up to a 5% bonus, BUPA, Dental, life assurance, perkbox If you are interested in the above role please apply online of send your cv to (url removed)
Operations Manager - Corporate/Leisure employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Corporate/Leisure
✨Tip Number 1
Make sure to highlight your experience in managing teams, especially in a TMC environment. Use specific examples of how you've successfully led a team and improved service levels.
✨Tip Number 2
Familiarize yourself with the GDS systems mentioned in the job description, particularly Galileo and Amadeus. If you have any certifications or training in these systems, be ready to discuss them during the interview.
✨Tip Number 3
Prepare to discuss your knowledge of travel products, including rail, hotel programs, and car hire. Being able to demonstrate your understanding of these areas will show that you're well-equipped for the role.
✨Tip Number 4
Since the role requires handling client and supplier complaints, think of examples where you've successfully resolved conflicts or improved customer satisfaction. This will showcase your proactive and positive approach.
We think you need these skills to ace Operations Manager - Corporate/Leisure
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience, especially within a TMC and leisure travel. Emphasize your familiarity with Galileo and Amadeus, as well as any relevant achievements in managing teams.
Craft a Strong Cover Letter: In your cover letter, express your passion for the travel industry and your proactive approach to team management. Mention specific examples of how you've successfully handled client complaints or improved service levels in previous roles.
Highlight Relevant Skills: Clearly outline your knowledge of travel products, including rail, hotel programs, and car hire. Also, mention your experience with OBT systems like Concur, as this is crucial for the role.
Showcase Leadership Qualities: Demonstrate your leadership style and how you foster a positive team environment. Include examples of how you've managed recruitment, training needs, and absence tracking in your previous positions.
How to prepare for a job interview at C&M Travel Recruitment
✨Showcase Your Leadership Experience
Make sure to highlight your previous management roles, especially in a TMC environment. Discuss specific examples of how you've successfully led teams, managed day-to-day operations, and resolved conflicts.
✨Demonstrate GDS Proficiency
Since knowledge of Galileo and Amadeus is essential, be prepared to discuss your experience with these systems. You might want to share specific scenarios where you utilized these tools to solve problems or improve efficiency.
✨Understand the Corporate and Leisure Balance
Be ready to talk about your experience with both corporate and leisure travel. Provide examples of how you've catered to different client needs and how you can manage a diverse team handling various queries.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, such as handling client complaints or monitoring service levels. Think of past experiences where you successfully navigated similar challenges and be ready to share those stories.
