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- Tasks: Lead and mentor a dynamic operations team in managing exciting group tours.
- Company: Award-winning adventure group tour operator with a stellar reputation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Join a passionate team and make travel experiences unforgettable for others.
- Qualifications: 3-4 years in operations management and a love for travel.
- Other info: Work from home 4 days a week with one day in the London office.
Adventure Group Tour Operator are looking for a new Operations Manager to manage the operations of their tours. This is an award-winning company with an excellent reputation and a very exciting product portfolio.
Operations Manager Responsibilities:
- Manage an Operations team with a headcount of around 7
- On-board, train and continually mentor and develop your operations team members
- Manage allocations on tours, trip documentation and continually develop systems and processes
- Join strategic internal meetings and external meetings with partners alongside the Senior Operations Manager
- Assist with recruitment for Operations team and on-the-ground Tour Leaders
- Lead operations’ coordination with sales team and collaborate with product team and wider business
- Hands-on operations management of a share of the tour portfolio including crisis management when needed
- Negotiation and liaison with DMC’s
- Creation of trip documents.
- Work closely with the Sustainable Travel Manager
Operations Manager Skills and Experience Required:
- Minimum 3-4 years of experience working in operations in group travel (for adults or children)
- Some experience in people management is beneficial
- Leadership qualities – essential
- Excellent attention to detail
- A passion for travel – essential
Operations Manager Additional Information:
- 4 days from home and 1 day per week in London Office (Tues, Wed or Thurs)
If you have the requisite experience that qualifies you for this exciting new Operations Manager position please send your CV.
Operations Manager employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its tour offerings. Show your passion for travel and how your experience aligns with their operations. We want to see that you’re not just another candidate, but someone who truly gets what they do!
✨Tip Number 3
Practice your answers to common interview questions, especially around team management and crisis handling. We all know that operations can get tricky, so be ready to share examples of how you've successfully navigated challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our award-winning team and contributing to our exciting product portfolio.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your operations management experience, especially in group travel, and any leadership roles you've held. We want to see how you fit into our adventure-loving team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for travel and how it aligns with our mission. Talk about your experience managing teams and processes, and why you’re excited about this role. Let us know why you’re the perfect fit for our award-winning company!
Showcase Your Attention to Detail: In operations, attention to detail is key. When you submit your application, double-check for any typos or formatting issues. A polished application shows us that you care about quality and professionalism, which is exactly what we need in an Operations Manager.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and tech-savvy, which are great traits for this role!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Operations Inside Out
Make sure you’re well-versed in the operations of group travel. Brush up on your knowledge about managing teams, trip documentation, and crisis management. Being able to discuss specific examples from your past experience will show that you’re ready to take on the role.
✨Showcase Your Leadership Skills
Since leadership qualities are essential for this role, prepare to share instances where you've successfully managed a team. Think about how you’ve mentored others or improved team performance. This will demonstrate your capability to lead the operations team effectively.
✨Highlight Your Passion for Travel
This company values a passion for travel, so don’t hold back! Share your travel experiences and how they’ve shaped your understanding of operations in the industry. This personal touch can make you stand out as a candidate who truly connects with the company’s mission.
✨Prepare for Collaboration Questions
As the role involves working closely with various teams, be ready to discuss how you’ve collaborated with sales, product teams, or external partners in the past. Highlight your communication skills and ability to negotiate effectively, as these are key to success in this position.
