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For Companies At a Glance
- Tasks: Lead operations and build high-performing teams in a dynamic travel management company.
- Company: Award-winning travel management company with a strong culture and ambitious growth plans.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Shape the future of travel operations and make a real impact in a growing industry.
- Qualifications: Proven leadership experience in travel management or technology, with strong communication skills.
- Other info: Office-based role in West London with occasional flexibility and team visits.
The predicted salary is between 72000 - 108000 £ per year.
Operations Director, Business Travel Sector, West London. A fantastic opportunity to join this medium sized, award winning, travel management company (TMC) with a superb culture and ambition to expand significantly in the years ahead.
This role will have around 4-5 direct reports with overall responsibility for a sizeable operations team across multiple sites (remote and office based) as well as a small technology team. This is s Senior Leadership role; responsible for building a world-class service platform that’s robust today and ready for tomorrow.
Operations Director Responsibilities
- Set the strategic framework for operational excellence, workflow transformation and technology infrastructure as the business scales for the future.
- Build high performing teams with a culture of accountability and data driven decision making.
- Oversee service quality governance, ensuring SLA, KPI, and NPS targets are consistently exceeded.
- Define performance frameworks and support HR with internal succession planning and development
- Lead the technology infrastructure function, overseeing the companies security architecture and ensuring operational resilience.
Operations Director Skills Required
- Significant operational leadership experience gained in a TMC / Business Travel or Travel Technology environment
- Inspirational people leadership and communication skills
- Experienced in leading transformations on automation, workflow design and technology integration.
- Strong understanding of security, data governance, and operational infrastructure.
- Strong knowledge around travel technologies such as GDS, Online Booking Tools, Concur etc
Operations Director Additional Details
- A competitive package will be created and tailored towards the level of experience offered, to be discussed on application.
- The role will mainly be office based in West London where the majority of this team are based, although occasional flexible working is agreeable and there will also be times when this person will visit teams in other offices.
Operations Director employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel management sector and let them know you're on the lookout for an Operations Director role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about building high-performing teams, be ready to share examples of how you've fostered accountability and data-driven decision-making in your previous roles.
✨Tip Number 3
Showcase your tech-savvy side! Brush up on the latest travel technologies like GDS and Online Booking Tools. Being able to discuss how you've led transformations in automation and workflow design will definitely set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly, so make sure you take that step. It shows initiative and gives us a chance to connect with you right away.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Director role. Highlight your experience in operational leadership, especially in the TMC or travel tech space. We want to see how your skills align with our ambition for growth!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your inspirational leadership style and how you’ve driven transformations in previous roles. Let us know why you’re excited about joining our award-winning team!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to exceed SLA, KPI, and NPS targets. We love data-driven success stories, so don’t hold back on the numbers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our fantastic culture!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Operations Inside Out
Before the interview, dive deep into the operations of the company you're applying to. Understand their workflow, technology stack, and how they measure success. This will not only help you answer questions more effectively but also show your genuine interest in their operations.
✨Showcase Your Leadership Style
As an Operations Director, your leadership style is crucial. Be prepared to discuss specific examples of how you've built high-performing teams and fostered a culture of accountability. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact.
✨Demonstrate Your Tech Savvy
Given the emphasis on technology in this role, brush up on relevant travel technologies like GDS and Online Booking Tools. Be ready to discuss how you've integrated technology into operations in the past and how you plan to lead the tech infrastructure function in the future.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about challenges you've faced in previous roles, particularly around operational resilience and service quality governance, and be ready to share how you navigated those situations.
