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- Tasks: Manage luxury adventure travel bookings and ensure exceptional customer experiences.
- Company: Dynamic travel company focused on high-net-worth clients and unique experiences.
- Benefits: Hybrid working options, career progression, and a chance to make a real impact.
- Why this job: Join a passionate team delivering unforgettable travel experiences for discerning clients.
- Qualifications: 3-5 years in operations within travel, excellent communication, and strong organisational skills.
- Other info: Fast-paced environment with opportunities for growth and collaboration with premium suppliers.
The predicted salary is between 36000 - 60000 £ per year.
Are you a highly organised, customer-focused professional who thrives in a fast-paced, experience-led environment from the Travel industry? We are hiring an Operations Executive to oversee the operations for guests booking luxury, high-net-worth adventure travel experiences around the world.
If you excel at delivering exceptional service, coordinating complex travel elements, and being the calm, proactive point of contact, this type of client relies on, this role will suit you perfectly.
What You’ll do as an Operations Executive:- Manage the customer lifecycle: booking, pre-trip preparation, on-trip communication and post-trip follow-up
- Handle all email/CRM case management with fast, SLA-driven responses
- Collect and validate essential pre-trip information including documents, logistics, dietary needs, arrivals and accommodation
- Coordinate special requests, bespoke arrangements and customised add-ons
- Provide proactive trip check-ins and support throughout each journey
- Resolve customer issues end-to-end and escalate when required
- Manage post-trip feedback, communications, photo sharing and loyalty follow-ups
- Collaborate with premium suppliers such as hotels, transfer partners and activity providers
- Support revenue tasks such as invoice updates and reconciliations
- Maintain high-quality data across CRM systems, shared inboxes and tour schedules
- 3–5 years’ experience in an Operations type role from within a Travel tour operator or Business Travel or corporate travel or a premium Travel service environment
- Excellent written and verbal communication skills
- Strong organisation and ability to manage multiple trips at once
- Calm, solutions-driven approach under pressure
- Experience within travel, or luxury service is desirable
- Comfortable working with CRM tools, shared inboxes and spreadsheets
- You will play a key role in delivering exceptional HNW adventure travel experiences
- Work closely with sales, operations, trip leaders, suppliers and finance
- Hybrid working is an option but we are looking for someone within the Derby or surrounding areas
- A varied role with meaningful impact on customer satisfaction, retention and repeat bookings
- Opportunities for long term progression
- Standard business hours
- Rota-based out-of-hours/on-call support for trip start and end days
If this role sounds like the right fit, apply directly on LinkedIn or contact me for a confidential conversation.
Operations Executive in Nottingham employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for an Operations Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to luxury adventure travel and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple trips or complex itineraries in the past. This will demonstrate that you can handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply directly through our website for the best chance at landing that dream job!
We think you need these skills to ace Operations Executive in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Executive role. Highlight your experience in the travel industry and how it aligns with the luxury adventure travel focus we have at StudySmarter.
Showcase Your Communication Skills: Since excellent written and verbal communication is key, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to proofread for any typos!
Highlight Your Organisational Skills: We love a candidate who can juggle multiple tasks! In your application, share examples of how you've successfully managed complex travel arrangements or customer interactions in the past.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Stuff
Before the interview, dive deep into the company’s values and the luxury adventure travel sector. Understand their offerings and be ready to discuss how your experience aligns with their operations. This shows you’re genuinely interested and prepared.
✨Showcase Your Organisation Skills
As an Operations Executive, organisation is key. Prepare examples of how you've successfully managed multiple projects or trips simultaneously. Use specific scenarios to illustrate your ability to stay calm and proactive under pressure.
✨Communicate Clearly
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. Be ready to demonstrate your written communication skills, perhaps by discussing how you handle email/CRM case management effectively.
✨Be Solutions-Driven
Prepare to discuss past challenges you've faced in customer service or operations and how you resolved them. Highlight your calm, solutions-driven approach, especially in high-pressure situations, as this will resonate well with the interviewers.
