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- Tasks: Lead and manage a dynamic team while ensuring top-notch service for clients.
- Company: Expanding TMC with a focus on teamwork and innovation.
- Benefits: Competitive salary, great benefits, and performance bonuses.
- Why this job: Join a growing company and make a real impact in operations management.
- Qualifications: Experience in TMC operations and strong people management skills.
- Other info: Flexible working options with opportunities for career development.
Required for this expanding TMC. They are looking for 2 operations managers, one homebased and the other 1 to 2 days a week in a central London office. TMC operations management experience is a must, ideally sabre trained but they are open, looking after teams of 12 people. Salary between 45/60k plus great benefits and bonus.
Operations managers duties:
- Reporting to the director of operations and service, your primary function will be to manage your team and to work closely with the associated account managers.
- You will have a flexible hands-on approach in order that a close relationship with client and staff can be achieved.
- Monitor and maintain effective consultant productivity levels.
- Monitor consultants' workloads to ensure telephone and email service standards are maintained.
- Ensure the various clients receive excellent service at all times.
- Responsible for recruitment, onboarding and induction of operations staff.
- Conduct regular formal and informal reviews with your team leader and operations staff.
- Identify training and development opportunities.
Operations manager skills required:
- Very strong background in operations working for another TMC.
- Ideally sabre knowledge but they will cross train from another GDS.
- Strong people management experience.
- Excellent communication skills.
- Experience of managing home-based and office-based teams.
Additional information:
- They are looking to fill two positions, one is totally homebased, the other will be a hybrid role with 1/2 days a week in London.
- Monday to Friday role, great benefits on offer for the successful candidates.
If you are interested in the above role please apply online or send your CV to (url removed) quoting DT 60433.
Operations manager -TMC in London employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations manager -TMC in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel management sector and let them know you're on the hunt for an operations manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your TMC operations knowledge. Be ready to discuss your experience managing teams and how you've maintained high service standards. We want to see that you can bring your A-game!
✨Tip Number 3
Show off your people management skills! Think of examples where you've successfully led teams, handled workloads, or improved productivity. This is your chance to shine and demonstrate why you're the perfect fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations manager -TMC in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your TMC operations management experience. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements and relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your people management experience and how you can contribute to maintaining excellent service standards.
Showcase Your Flexibility: Since we have both home-based and hybrid roles, let us know how you can adapt to different working environments. Share examples of how you've successfully managed teams remotely or in an office setting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your TMC Inside Out
Before the interview, make sure you research the company thoroughly. Understand their operations, values, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your People Management Skills
Since the role involves managing a team of 12, be prepared to discuss your experience in people management. Share specific examples of how you've motivated teams, handled conflicts, or improved productivity in previous roles.
✨Demonstrate Flexibility and Hands-On Approach
The job requires a flexible, hands-on approach. Be ready to provide examples of how you've adapted to changing situations or taken initiative in past roles. This will highlight your suitability for the dynamic nature of the position.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to their success.
