Customer Operations/Reservations manager - Required for this niche, fast going travel business based in South London. They are looking for an experienced operations/Reservations manager from the travel industry to be hands on as well as lead and grow a team of 5 people. The role is hybrid, 3 days in the office, salary 40/50k plus bonus and benefits Customer operations/Reservations managers duties -The manager will look at workload, and where it comes from - by brand,by day, by the hour, by type of contact, and staff against the demand -Build and run the rota, -Work closely with the technology team to help drive new technologies and improve process -Take personal ownership of escalations and complaints -Customer operations/Reservations managers skills required -Travel industry experience is a must as a reservations team leader/manager, customer service manager or operations manager -Numerate and data driven -Practical experience of rotas, scheduling and capacity planning -Calm and credible when dealing with complaints -Experience with 1-2-1s, coaching etc Hybrid role, 3 days a week in a South London office -25 days holidays, pension and travel discounts If you are interested in the above role please apply online or send you cv to duncan@candm.
Facilities Operations Officer in London employer: C&M Travel Recruitment
C&M Travel Recruitment is an exceptional employer that values flexibility and work-life balance, offering the opportunity to work remotely while leading a dedicated team. With a strong focus on employee development and a supportive culture, you will thrive in an environment that encourages excellence in service delivery. Join us to be part of a friendly, independent team where your expertise in business travel consultancy and Amadeus will be truly valued.
