At a Glance
- Tasks: Assist guests with pre and post cruise enquiries via phone, email, or letter.
- Company: Luxury travel company based in South West London with a hybrid work model.
- Benefits: Competitive salary, bonuses, great pension, healthcare, and amazing discounts.
- Other info: Hybrid role with training in the office and opportunities for fam trips.
- Why this job: Join a dynamic team and enhance guest experiences in the travel industry.
- Qualifications: Minimum one year of customer service experience in travel, ideally with cruise knowledge.
The predicted salary is between 25000 - 28000 £ per year.
Required for this luxury travel company based in South West London. Hybrid role, 25/28k plus bonus and great benefits. Experience wise they are looking for someone with a year plus customer services experience within the travel industry, ideally with some cruise knowledge.
Guest services executives duties:
- To be responsible for responding to all pre and post cruise enquiries and correspondence from guests, either by telephone, email, or letter.
- Demonstrate a sense of urgency depending on the volume of enquiries and adapt and prioritise as required.
- Maintain the highest level of written communications for pre and post travel correspondence.
- Provide information which is 100% accurate and which addresses 100% of the guest's questions during each contact.
- Investigate and resolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve the best possible outcome for both guest and business.
- Allocate compensation based on company standards, to the approval of the relevant management.
- Identify potential problems relating to guest service and proactively work to find solutions to enhance the guest experience.
- Communicate to relevant management/internal contacts information about guest needs and expectations, and levels of guest satisfaction.
Guest services executives skills required:
- Twelve months' experience of working in a customer/guest services environment within the travel industry, ideally with cruise knowledge.
- Experience of dealing with and resolving complaints.
- Experience of managing and exceeding guest expectations.
- Experience in allocating compensation (desirable).
Additional information:
- Roughly one in four weekends, from home.
- Hybrid role, 3 days a week in their South West London office, but during the first 6 weeks training office based.
- Benefits include a great pension, health care, fam trips, life insurance, 20 days holidays with the option to buy a further 5, paid sick pay, amazing discounts on their products.
If you are interested in the above role please apply online or send your CV to duncan@candm.co.uk quoting DT60681.
Customer Service Specialist in London employer: C&M Travel Recruitment
Join a luxury travel company in South West London as a Customer Service Specialist, where you will thrive in a dynamic hybrid work environment. With competitive salaries, generous benefits including a great pension, healthcare, and exclusive fam trips, we prioritise employee growth and satisfaction. Our supportive work culture encourages you to excel in delivering exceptional guest experiences while enjoying the perks of working in one of the most vibrant areas of London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who have experience with cruise services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of specific examples from your past experiences where you’ve gone above and beyond for guests. This will show them you’re the perfect fit for their team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names pop up, so don’t hesitate to put yourself out there!
We think you need these skills to ace Customer Service Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Specialist role. Highlight your experience in the travel industry and any cruise knowledge you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about guest services and how you can enhance the guest experience. We love seeing enthusiasm and a personal touch!
Showcase Your Communication Skills:Since this role involves a lot of written communication, make sure your application is clear and professional. We appreciate attention to detail, so double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Don’t miss out on this opportunity!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Stuff
Make sure you brush up on your travel industry knowledge, especially anything related to cruises. Familiarise yourself with common guest queries and complaints, as well as the company's offerings. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role involves a lot of written and verbal communication, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've handled customer inquiries or complaints in the past, highlighting your ability to maintain professionalism under pressure.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified potential issues and proactively resolved them. Be ready to discuss these examples during the interview, as it will illustrate your ability to enhance the guest experience and think on your feet.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or the specifics of the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer!
