At a Glance
- Tasks: Assist customers with post-reservation queries and manage changes to bookings.
- Company: Reputable travel company based in North London.
- Benefits: Salary up to £28,000 plus commission and additional benefits.
- Other info: Work one Saturday every three weeks with a weekday off.
- Why this job: Join a dynamic team and enhance your customer service skills in the travel industry.
- Qualifications: Experience in travel and customer service; GDS knowledge preferred.
The predicted salary is between 28000 - 28000 £ per year.
Aftersales customer services agent - Required for this well-known travel company based in North London. They are looking for an experienced travel person ideally with GDS knowledge to work in this busy aftersales team. They will pay up to £28,000 + up to £5,000 commission and benefits.
Aftersales customer service agents duties:
- To answer all calls in a courteous and professional manner within the departmental standards.
- To deal with all telephone and email queries post reservation and general queries.
- To amend or cancel reservations as a result of incoming enquiries, including amending dates, upgrading tickets, route changes, name changes, refunds and seat/meal requests.
- To amend hotel, car hire and transfer reservations.
- To action ETA’s (visas), API’s, Mobility Forms within set timeframes.
- To work to set targets and ensure efficient customer care handling.
- Ability to make decisions in a pressurised environment.
- Computer literate – to be able to use a variety of applications including GDS (Galileo), Outlook and possibly Word/Excel.
Aftersales customer service agents skills required:
- Travel industry experience is a must within a sales, customer service or administration team.
- Ideally GDS trained, Galileo would be a major advantage.
Additional information: One in three Saturdays with a day off during the week.
If you are interested in the above role please apply online or send your CV to duncan@candm.co.uk quoting DT60255.
Aftersales consultant in London employer: C&M Travel Recruitment
C&M Travel Recruitment is an exceptional employer that values flexibility and work-life balance, offering the opportunity to work remotely while leading a dedicated team. With a strong focus on employee development and a supportive culture, you will thrive in an environment that encourages excellence in service delivery. Join us to be part of a friendly, independent team where your expertise in business travel consultancy and Amadeus will be truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales consultant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at C&M Travel Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like C&M Travel Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales consultant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to C&M Travel Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at C&M Travel Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at C&M Travel Recruitment!
How to prepare for a job interview at C&M Travel Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
