Overview
You will manage and grow a portfolio of corporate travel clients, acting as a trusted partner to optimise travel programmes and drive value. You collaborate with cross-functional teams to deliver tailored plans, use data to demonstrate impact, and identify opportunities for savings and service improvements. The role combines relationship leadership with commercial accountability across contracts, renewals and revenue growth. This is a UK-wide, hybrid opportunity working with Dutch-speaking corporate clients. You will help clients adopt technology and ensure high-quality, proactive service.
Responsibilities
- Build and nurture multi-level relationships with corporate travel clients through regular contact and meetings
- Develop and deliver bespoke account development plans aligned to client objectives
- Identify growth opportunities by understanding each account's strategic importance
- Lead client reviews using data to demonstrate value and recommend improvements
- Identify cost savings, service enhancements, and efficiency gains in client travel programmes
- Manage commercial aspects of accounts including contract value, billing and renewals
- Promote additional products, services and technology to grow account revenue
- Support technology adoption and training for clients
- Maintain accurate client records in the CRM
- Collaborate with Sales, Implementation and internal teams to deliver solutions and resolve issues
- Represent the business professionally across the UK and Netherlands
Key requirements
- Native or professional-level Dutch and English
- Proven account management or high-level customer service experience within travel (ideally corporate travel/TMC)
- Experience managing complex, multi-level client relationships
- Strong account planning and relationship management skills
- Experience using CRM systems and interpreting MI, BI and performance data
- Commercial mindset with ability to identify opportunities for account growth and revenue
- Strong problem-solving and decision-making skills, able to work independently
- Strong organization and time-management skills, with ability to manage deadlines and priorities
- Proactive, client-focused approach and results-driven ethos
- Flexibility to travel regularly across the UK and to the Netherlands
- client-focused
- proactive
- problem-solving
- CRM systems
- MI (management information)
- business intelligence
Account Manager - Dutch Speaking in London employer: C&M Travel Recruitment
C&M Travel Recruitment is an exceptional employer that values flexibility and work-life balance, offering the opportunity to work remotely while leading a dedicated team. With a strong focus on employee development and a supportive culture, you will thrive in an environment that encourages excellence in service delivery. Join us to be part of a friendly, independent team where your expertise in business travel consultancy and Amadeus will be truly valued.
