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- Tasks: Assist customers with enquiries and manage bookings in a dynamic travel environment.
- Company: Specialist tour operator based in Leeds with a friendly team atmosphere.
- Benefits: Up to £30,000 salary, 25 days leave, pension scheme, and exclusive holiday discounts.
- Why this job: Join a vibrant team and help create unforgettable travel experiences for customers.
- Qualifications: Strong communication skills and proficiency in Microsoft Office; travel experience is a plus.
- Other info: Monday to Friday role with opportunities for growth in the travel industry.
The predicted salary is between 18000 - 30000 £ per year.
Our client is a specialist tour operator located in Leeds and they are seeking a Customer Service and Operations Executive to join their team. The role is Monday to Friday and office-based with a salary of up to £30,000 dependent on experience.
Customer Service and Operations Executive duties:
- Respond to customer enquiries via phone, email and post
- Manage bookings using the internal reservation system
- Coordinate supplier payments and support reporting
- Handle outgoing sales calls when appropriate
- Provide general administrative and office support
Customer Service and Operations Executive skills required:
- Excellent written and verbal communication skills
- Strong organisational skills with high attention to detail
- Proficient in Microsoft Office and Excel
- Able to promote and sell holidays
- Ability to multi-task and work well under pressure
- Travel industry experience preferred but not essential
Additional information:
- Salary up to £30,000
- 25 days annual leave + bank holidays
- Pension scheme
- Exclusive holiday discounts for you, friends and family
Customer Service and Operations Executive in Leeds employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Operations Executive in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to sound confident and clear. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Don’t forget to showcase your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. This will help you stand out as someone who can handle the pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service and Operations Executive in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service and Operations Executive role. Highlight your relevant experience, especially in customer service and any organisational skills that match what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team. Don’t forget to mention your passion for the travel industry if you have it!
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and free of typos. We want to see your ability to communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at C&M Travel Recruitment
✨Know the Company Inside Out
Before your interview, do some research on the tour operator. Understand their values, services, and any recent news. This will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service and Operations Executive, communication is key. Prepare examples of how you've effectively handled customer enquiries or resolved issues in the past. Practise articulating these experiences clearly.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised. You might want to share specific tools or methods you use to keep track of bookings and deadlines, as this will highlight your attention to detail.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might need to handle a mock customer enquiry. Practise responding to common customer questions or complaints to showcase your problem-solving skills and ability to sell holidays.
