At a Glance
- Tasks: Assist customers and manage operations in a dynamic travel environment.
- Company: Specialist tour operator based in Leeds with a vibrant team culture.
- Benefits: Up to £34,000 pro rata salary, 28 days leave, pension scheme, and exclusive holiday discounts.
- Other info: Flexible part-time hours with opportunities for growth in the travel industry.
- Why this job: Join a fun team and help create unforgettable travel experiences for customers.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office.
Our client is a specialist tour operator located in Leeds and they are seeking a Customer and Operations Executive to join their team on a part time basis. The role would require you to work approximately 20 hours per week and be flexible with hours/days. This would be office-based with a salary of up to £34,000 pro rata dependent on experience.
Customer and Operations Executive duties:
- Responding to customer enquiries via phone, email, and post
- Managing and updating the booking system
- Processing and managing supplier payments
- Promoting holidays where appropriate
- Support month-end reporting
- Providing general administrative and office support
Customer and Operations Executive skills required:
- Excellent written and verbal communication skills
- Strong organisational skills with high attention to detail
- Proficient in Microsoft Office and Excel
- Able to promote and sell holidays
- Ability to multi-task and work well under pressure
- Travel industry experience preferred but not essential
Additional information:
- Salary up to £34,000 pro rata
- 28 days annual leave + bank holidays (pro rata for part time)
- Pension scheme
- Exclusive holiday discounts for you, friends and family
Customer and Operations Executive in Leeds employer: C&M Travel Recruitment
Join a dynamic team at our specialist tour operator in Leeds, where we prioritise a supportive work culture and employee well-being. As a Customer and Operations Executive, you'll enjoy flexible working hours, competitive salary, and generous holiday allowances, alongside exclusive travel discounts for you and your loved ones. We are committed to fostering growth and development, making this an excellent opportunity for those seeking a rewarding career in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Operations Executive in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and operations. We can even role-play with you to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and possibly a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds.
We think you need these skills to ace Customer and Operations Executive in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer and Operations Executive role. Highlight your relevant experience and skills that match the job description, especially your communication and organisational skills.
Show Your Passion:Let us know why you’re excited about working in the travel industry! Share any personal experiences or interests that relate to the role, as this can really make your application stand out.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures we receive all your details correctly and makes it easier for us to review your application quickly.
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Stuff
Before the interview, make sure you research the company and its offerings. Familiarise yourself with their holiday packages and any recent news about them. This will not only show your interest but also help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer and Operations Executive, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully handled customer enquiries in the past, whether over the phone or via email.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and tasks effectively. Think of specific instances where your attention to detail made a difference, especially in a busy environment. This will highlight your ability to multi-task and work under pressure.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows you're genuinely interested and helps you assess if it's the right fit for you.
