At a Glance
- Tasks: Lead client onboarding projects and ensure seamless implementations in corporate travel.
- Company: Dynamic travel management company with a focus on client success.
- Benefits: Remote work, professional development, and a supportive team environment.
- Other info: Opportunity for career growth and process improvement in a growing business.
- Why this job: Make a real impact by enhancing client experiences in the travel industry.
- Qualifications: Experience in corporate travel and strong project management skills.
The predicted salary is between 56250 - 68750 £ per year.
Client Implementation Manager, Travel Management Company, Remote with occasional travel for meetings. Are you an experienced project or implementation professional with a background in corporate travel? Do you thrive on delivering exceptional client experiences and ensuring complex projects run seamlessly from start to finish? We're looking for a Client Implementation Manager professional to lead the successful onboarding of new clients.
Acting as the central point of contact throughout the implementation process, you'll work closely with clients and internal teams to deliver smooth, on-time implementations while driving continuous improvements to the onboarding processes.
Key Responsibilities- Lead end-to-end client implementation projects from contract signature through to successful go-live.
- Develop and manage project plans, timelines and implementation milestones, ensuring projects are delivered on time and within scope.
- Act as the primary point of contact for clients throughout the onboarding journey, providing an outstanding customer experience.
- Coordinate cross-functional teams including Sales, Operations, Technology, Finance and Account Management to ensure successful project delivery.
- Gather and manage client requirements, including online booking tools, traveller profiles, travel policies, approval workflows, reporting and system integrations.
- Manage project risks, dependencies and change requests, keeping clients and stakeholders informed throughout.
- Coordinate user acceptance testing, client training, go-live activities and early-life support.
- Deliver structured handovers to Operations and Account Management, ensuring clients are fully operational and set up for long-term success.
- Maintain project documentation, implementation standards and governance throughout the onboarding process.
- Identify opportunities to improve implementation processes through automation, best practice and continuous improvement initiatives.
- Provide product support and guidance to clients and internal stakeholders, helping maximise the value of travel technology solutions.
- Experience within a Corporate Travel or Travel Management Company (TMC).
- Proven experience managing client onboarding, implementation or customer deployment projects.
- Knowledge of online booking tools such as Atriis, Cytric, Concur or similar platforms.
- Strong project management, organisation and stakeholder management skills.
- Excellent communication skills with the ability to build trusted client relationships.
- Commercially aware, proactive and solutions-focused, with the ability to manage multiple projects simultaneously.
- Experience with GDS platforms, Salesforce or project management methodologies such as PRINCE2 or Agile would be an advantage.
- Remote working with occasional travel.
- The opportunity to play a key role in delivering an outstanding client experience.
- A collaborative and supportive team environment.
- Ongoing professional development and career progression.
- The chance to influence and improve implementation processes within a growing business.
If you're passionate about client success, travel technology and delivering exceptional onboarding experiences, we'd love to hear from you.
Implementation Manager employer: C&M Travel Recruitment
C&M Travel Recruitment is an exceptional employer that values flexibility and work-life balance, offering the opportunity to work remotely while leading a dedicated team. With a strong focus on employee development and a supportive culture, you will thrive in an environment that encourages excellence in service delivery. Join us to be part of a friendly, independent team where your expertise in business travel consultancy and Amadeus will be truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like C&M Travel Recruitment who are looking for fresh talent for roles like Implementation Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like C&M Travel Recruitment and give you a leg up for your Implementation Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Implementation Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Implementation Manager role at C&M Travel Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Implementation Manager position at C&M Travel Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of C&M Travel Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to C&M Travel Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Implementation Manager.
How to prepare for a job interview at C&M Travel Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at C&M Travel Recruitment.
