At a Glance
- Tasks: Manage high-profile client travel and resolve booking issues efficiently.
- Company: Global travel management company with a focus on client satisfaction.
- Benefits: Attractive salary, great benefits, and a supportive work environment.
- Other info: Monday to Friday role with occasional evening and weekend support.
- Why this job: Join a dynamic team and make a real impact in business travel management.
- Qualifications: Experience in TMC, operations, or client management is essential.
Our client, a global TMC, is looking for 2 senior helpdesk/programme agents. Homebased, salary between 50/55k. They are looking for senior business travel consultants who have account management experience, an experienced helpdesk agent, or an operations team leader. You will be managing one global client travel mainly through a portal.
Senior helpdesk agents duties:
- You will be managing one very high-profile client, arranging candidates to go to their head office for interviews. Candidates will book via a portal, and you will have to make sure all aspects of the trip are booked correctly and within policy.
- You will need to jump on in case of more complicated bookings or deal with issues such as missed or cancelled flights, date changes, candidate cancellations, illness, etc.
- Look at ways of improving the process and keep constant and open dialogue with the client at all times.
- Occasionally have to jump on in the evenings or weekends if there is a major problem.
Senior helpdesk agents skills required:
- You must come from a TMC background ideally as a hands-on team leader, with experience in operations and client management, but they would consider a helpdesk agent who has client contact or a SBTC who as part of their role has client contact.
- Strong verbal and written communication.
- A natural problem solver.
- Ability to remain calm and professional under pressure.
Additional information:
- Great salary of between 50/55k plus great benefits for the successful candidates.
- Generally a Monday to Friday regular hours role, but you may need to jump in, in the evenings and weekends if there are major problems.
If you are interested in the above role please apply online or send your CV to (url removed) quoting DT60837.
Helpdesk agent employer: C&M Travel Recruitment
C&M Travel Recruitment is an exceptional employer that values flexibility and work-life balance, offering the opportunity to work remotely while leading a dedicated team. With a strong focus on employee development and a supportive culture, you will thrive in an environment that encourages excellence in service delivery. Join us to be part of a friendly, independent team where your expertise in business travel consultancy and Amadeus will be truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at C&M Travel Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like C&M Travel Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to C&M Travel Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at C&M Travel Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at C&M Travel Recruitment!
How to prepare for a job interview at C&M Travel Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
