At a Glance
- Tasks: Manage high-profile client travel and resolve booking issues efficiently.
- Company: Global travel management company with a focus on client satisfaction.
- Benefits: Attractive salary, great benefits, and a supportive work environment.
- Other info: Opportunity for career growth and occasional flexibility in working hours.
- Why this job: Join a dynamic team and make a real difference in business travel management.
- Qualifications: Experience in TMC operations, strong communication skills, and problem-solving abilities.
The predicted salary is between 50000 - 55000 £ per year.
Our client, a global TMC, is looking for 2 senior helpdesk/programme agents. Homebased, salary between 50/55k. They are looking for senior business travel consultants who have account management experience, an experienced helpdesk agent, or an operations team leader.
You will be managing one global client travel mainly through a portal.
Senior helpdesk agents duties:- You will be managing one very high-profile client, arranging candidates to go to their head office for interviews.
- Candidates will book via a portal, and you will have to make sure all aspects of the trip are booked correctly and within policy.
- You will need to jump on in case of more complicated bookings or deal with issues such as missed or cancelled flights, date changes, candidate cancellations, illness, etc.
- Look at ways of improving the process and keep constant and open dialogue with the client at all times.
- Occasionally have to jump on in the evenings or weekends if there is a major problem.
- You must come from a TMC background ideally as a hands-on team leader, with experience in operations and client management, but they would consider a helpdesk agent who has client contact or a SBTC who as part of their role has client contact.
- Strong verbal and written communication.
- A natural problem solver.
- Ability to remain calm and professional under pressure.
Great salary of between 50/55k plus great benefits for the successful candidates. Generally a Monday to Friday regular hours role, but you may need to jump in during the evenings and weekends if there are major problems.
If you are interested in the above role please apply online or send your CV to duncan@cabdm.co.uk quoting DT60837.
Help Desk Specialist employer: C&M Travel Recruitment
C&M Travel Recruitment is an exceptional employer that values flexibility and work-life balance, offering the opportunity to work remotely while leading a dedicated team. With a strong focus on employee development and a supportive culture, you will thrive in an environment that encourages excellence in service delivery. Join us to be part of a friendly, independent team where your expertise in business travel consultancy and Amadeus will be truly valued.
