At a Glance
- Tasks: Lead a team of 50 in delivering exceptional client services and operational excellence.
- Company: Join a global, expanding travel management company with a dynamic culture.
- Benefits: Enjoy a competitive salary, bonus, 25 days holiday, and wellness support.
- Other info: Hybrid role with opportunities for training and professional development.
- Why this job: Make a real impact in the business travel sector while leading a talented team.
- Qualifications: Extensive operations management experience in corporate travel and proficiency in Sabre.
Required for this global, expanding TMC. They are looking for a head of operations within business travel, someone who is fantastic on Sabre, ideally knows Protas looking for an amazing opportunity. Hybrid within one of their 3 offices in London, Hampshire and Glasgow. Salary between £68,000 to £72,000 plus great benefits and bonus.
Head of operations and client success duties:
- Operational excellence and strategy: Overseeing a team of 50 consultants managed by 4 team leaders that report directly into you
- Client success and service quality
- Performance and management information
- Commercial and financial performance
- Resource and capacity planning
Head of operations and client success skills required:
- Significant hands-on operations management experience within a TMC
- Strong understanding of corporate travel operations
- Super user of Sabre
- Ideally knowledge of PROTAS
- Experience of leading a team based in multiple locations and home-based
- Hands-on experience in coaching
- Experience in managing KPIs, SLAs etc.
Additional information:
- Happy if you are based close to any of the locations as the role is hybrid
- Benefits include bonus, 25 days holidays, holiday discounts, pension, wellbeing support, training and development and many more
If you are interested in the above role please apply online or send your CV to (url removed) quoting DT60789.
Head of operations and client services employer: C&M Travel Recruitment
C&M Travel Recruitment is an exceptional employer that values flexibility and work-life balance, offering the opportunity to work remotely while leading a dedicated team. With a strong focus on employee development and a supportive culture, you will thrive in an environment that encourages excellence in service delivery. Join us to be part of a friendly, independent team where your expertise in business travel consultancy and Amadeus will be truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Head of operations and client services
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like C&M Travel Recruitment who are looking for fresh talent for roles like Head of operations and client services.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like C&M Travel Recruitment and give you a leg up for your Head of operations and client services application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Head of operations and client services openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Head of operations and client services
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Head of operations and client services role at C&M Travel Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Head of operations and client services position at C&M Travel Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of C&M Travel Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to C&M Travel Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Head of operations and client services.
How to prepare for a job interview at C&M Travel Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at C&M Travel Recruitment.
