At a Glance
- Tasks: Create bespoke travel experiences and provide exceptional customer service.
- Company: Leading destination specialist with a focus on Nordic and Polar regions.
- Benefits: Competitive salary, commission, hybrid work, and exciting travel opportunities.
- Other info: Enjoy a dynamic work environment with great career growth and staff benefits.
- Why this job: Join a passionate team and explore stunning destinations while helping others create unforgettable memories.
- Qualifications: Travel sales experience and strong knowledge of Nordic or Polar regions.
The predicted salary is between 30000 - 33000 £ per year.
This leading destination specialist Tour Operator is looking for a dynamic travel professional to join their team as a Nordic & Polar Travel Specialist. In this role you sell bespoke and package holidays across the Nordic & Polar regions, including expedition cruises. Offering a basic salary of £30k to £33k plus realistic commission of £7k to £10k, you will also have the opportunity to experience their diverse range of destinations for yourself on regular educational trips. Hybrid working in beautiful Surrey office.
Role & Responsibilities:
- Put together bespoke trips to meet clients requirements.
- Responding to reservations over the phone, via email, & live chat.
- Maximise upselling opportunities, including the sale of ancillary products to achieve revenue targets.
- Deal with customer queries, providing exceptional personalised customer service.
- Regular follow ups to help maximise conversion and provide feedback as to non-conversion.
- Maintaining excellent knowledge of the destinations and product range.
- Cross sell across to other destinations appropriate to the customers needs.
Skills & Experience required:
- Excellent travel sales expertise and proven ability to achieve sales targets within a travel sales environment.
- Strong knowledge of the Nordics and / or Polar regions through travel sales experience or personal travel.
- Exceptional customer service and administrative skills.
- Ability to demonstrate and ability to influence and negotiate.
- Excellent spoken and written English.
- Results and target driven, and self motivated.
- Previous successful candidates have been from reservations, Travel Consultant, Travel Agent or Reservations consultant, Tailor-made Consultant, Travel Specialist, Travel Advisor.
Key Benefits:
- Salary £30k to £33k dependent on experience plus commission - £7k to £10 is realistic.
- Hybrid office / home based role, 2 days in the office.
- Monday to Friday 8 – 4, 9 to 5 or 10 – 6 with Saturdays on a rota (approx. 1 per month).
- Out of hours phone cover on a rota basis (twice per year) with additional payment of £250 per week.
- Range of staff benefits including discounted travel, health cash plan, subsided gym membership, wide range of well being treatments at discounted rates & social events.
- Beautiful modern offices.
Please apply for the position of Nordic & Travel Specialist online or email your cv to.
Travel Specialist in Guildford employer: C&M Travel Recruitment
Join a leading destination specialist Tour Operator as a Nordic & Polar Travel Specialist, where you will thrive in a supportive and dynamic work environment. With a competitive salary and commission structure, alongside opportunities for personal travel experiences and hybrid working in beautiful Surrey, this role offers not just a job, but a pathway to grow your career in the travel industry. Enjoy a range of employee benefits including discounted travel, health plans, and social events that foster a vibrant team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Specialist in Guildford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the destinations they specialise in. This will help you tailor your conversations and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your travel experiences and how they relate to the role. Highlight your sales achievements and customer service skills, as these are key for a Travel Specialist.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Travel Specialist in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your travel sales expertise and any experience you have with the Nordic and Polar regions. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for travel and customer service. We love candidates who can convey their enthusiasm for creating bespoke trips, so let your personality come through.
Showcase Your Customer Service Skills:In your application, emphasise your exceptional customer service abilities. We’re looking for someone who can provide personalised experiences, so share examples of how you've gone above and beyond for clients in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Destinations
Make sure you brush up on your knowledge of the Nordic and Polar regions. Familiarise yourself with popular destinations, unique experiences, and any recent travel trends. This will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experience in detail. Think of specific examples where you met or exceeded targets, and be ready to explain how you achieved those results. Highlighting your ability to upsell and cross-sell will be key for this role.
✨Demonstrate Exceptional Customer Service
Be ready to share examples of how you've provided outstanding customer service in the past. Think about challenging situations you've handled and how you turned them into positive outcomes. This will show that you can maintain high standards even under pressure.
✨Practice Your Communication Skills
Since you'll be dealing with clients over the phone, email, and live chat, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your spoken and written communication skills, ensuring you come across as professional and approachable.
