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- Tasks: Lead a team to ensure efficient flight provision and streamline processes.
- Company: Join an award-winning tour operator experiencing exciting growth.
- Benefits: Enjoy hybrid working, discounted holidays, and a variety of social activities.
- Why this job: Be part of a pivotal role with opportunities for leadership and innovation.
- Qualifications: 3+ years in aviation, leadership experience, and GDS proficiency required.
- Other info: Salary around £40,000, Monday to Friday, with a positive team environment.
The predicted salary is between 24000 - 33600 £ per year.
This award-winning tour operator offers a range of worldwide touring holidays and is now looking for a Flights Manager to join them at an exciting time of company growth. The Flights Manager will lead a team in the next chapter of airline provision and group flights and have responsibility for streamlining existing processes. This is a pivotal role in the business and requires candidates to have experience in a leadership role within an airline or tour operator and with GDS expertise. The role offers hybrid working in Norfolk, Monday to Friday with a salary of circa £40,000.
Role & Responsibilities:
- Lead and manage a team with responsibility for ensuring efficient flight provision for all trips, obtaining prices for group allocations via consolidators and direct with airlines.
- Review and adapt current processes to ensure operational efficiency and fit for purpose with the introduction of the GDS.
- Build and maintain effective commercial relationships with airline suppliers.
- Support team in all aspects of the role to include flight changes, cancellations and customer service issues.
- In collaboration with product team, research appropriate routes and air pricing solutions with airlines.
- Oversee flight loading and daily flight monitoring.
- Keep up to date with destination entry regulations and ensure all visas are processed efficiently and accurately.
- Ensure service delivery standards are met and customer service delivery is always of an exceptional standard.
- Review of current team structure and manage and develop a flights team to meet the growing needs of the business, creating a positive team environment. Providing ongoing training and coaching.
Skills & Experience Required:
- Minimum 3 years’ experience in a flights or aviation department in the travel industry.
- Experience in a leadership role, with exceptional people skills and an ability to motivate and inspire.
- Passion for delivering excellence, with fresh new ideas and a will to make things happen.
- Proficiency with GDS platforms, ideally Amadeus.
- Strong organisational skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to work under pressure and meet deadlines.
- Knowledge and understanding of scheduled airline contracts group flights.
Additional Information:
- Salary circa £40,000
- Monday to Friday 08.45 to 17.30
- Hybrid working after initial induction, 3 days in the office, 2 from home.
- Perkbox
- Discounted holidays & fam trips
- Wide variety of staff social activities!
Please apply for the role of Flights Manager online or email your CV to lisa@candm.co.uk.
Flights Manager employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flights Manager
✨Tip Number 1
Make sure to highlight your leadership experience in the travel industry during any networking opportunities. Connect with professionals on platforms like LinkedIn who are already in similar roles or companies, and engage in conversations about their experiences.
✨Tip Number 2
Familiarise yourself with the latest trends in GDS platforms, especially Amadeus. Consider joining online forums or groups where you can discuss best practices and gain insights from others in the field.
✨Tip Number 3
Attend industry events or webinars focused on airline operations and group flights. This will not only expand your knowledge but also help you build valuable connections that could lead to job referrals.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved processes in previous roles. Think about metrics or outcomes that demonstrate your impact, as this will show your potential value to our team at StudySmarter.
We think you need these skills to ace Flights Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leadership roles within the airline or tour operator industry. Emphasise your GDS expertise and any relevant achievements that demonstrate your ability to streamline processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your vision for the Flights Manager role. Mention specific examples of how you've successfully led teams and improved operational efficiency in previous positions.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and customer service abilities. These are crucial for the role, so provide examples of how you've demonstrated these skills in past experiences.
Show Enthusiasm for the Company: Research the tour operator and mention why you want to work with them specifically. Highlight any knowledge you have about their services or values, and express your excitement about contributing to their growth.
How to prepare for a job interview at C&M Travel Recruitment
✨Showcase Your Leadership Skills
As a Flights Manager, you'll be leading a team, so it's crucial to demonstrate your leadership experience. Prepare examples of how you've motivated and inspired your team in previous roles, highlighting any successful projects or initiatives you've led.
✨Know Your GDS Inside Out
Proficiency with GDS platforms is essential for this role. Brush up on your knowledge of Amadeus or any other relevant systems. Be ready to discuss how you've used these tools to streamline processes or improve efficiency in past positions.
✨Understand the Business Needs
Familiarise yourself with the company's current operations and challenges. Think about how you can contribute to streamlining processes and enhancing customer service. Showing that you understand their needs will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding flight changes, cancellations, and customer service issues. Prepare scenarios where you've successfully navigated similar challenges, demonstrating your ability to remain calm under pressure.
