At a Glance
- Tasks: Manage flight bookings, handle changes, and ensure ticketing accuracy.
- Company: Award-winning tour operator based in North London.
- Benefits: Salary up to £35,000, fully remote work, 22 days holiday, and pension.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Join a dynamic team and enhance your skills in the travel industry.
- Qualifications: Experience in tour operations or airlines with advanced Galileo GDS skills.
Our client is an award winning specialist tour operator based in North London. They are seeking a Flights and Ticketing Specialist to join their team. The role is fully remote and 5 days a week and comes with a salary of up to £35,000 dependent on experience.
Responsibilities:
- Handle post-booking tasks — amendments, cancellations, schedule changes, customer requests
- Process flight changes, refunds, reissues and repricing
- Manage ticketing accuracy across PNRs, fare rules and documentation
- Work with airlines, consolidators, Aviate and direct connect platforms
- Support BSP processes including ADM awareness
Skills required:
- Tour operator / airline background
- Strong post-booking experience
- Advanced Galileo GDS skills — PNR servicing, ticketing, refunds, reissues
- Aviate and BA NDC experience
- Airfare & ticketing knowledge including fare rule interpretation
- High accuracy, organisation and workload management
- Excellent communication and customer service
Additional information:
- Salary up to £35,000 dependent on experience
- Fully remote
- Monday-Friday (2 Saturdays per month on rotation with a day off in the week)
- 22 days holiday
- Pension
Flights and Ticketing Specialist employer: C&M Travel Recruitment
Join an award-winning specialist tour operator based in North London, where you can thrive in a fully remote role as a Flights and Ticketing Specialist. Enjoy a supportive work culture that prioritises employee growth with opportunities for professional development, alongside competitive benefits such as a generous holiday allowance and pension scheme. This is an excellent opportunity to be part of a dynamic team that values accuracy and customer service excellence in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Flights and Ticketing Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work with airlines or tour operators. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your advanced Galileo GDS skills and post-booking experience. Make sure they know you're the Flights and Ticketing Specialist they've been searching for!
✨Tip Number 3
Prepare for the interview by brushing up on your airfare and ticketing knowledge. Be ready to discuss fare rules and how you've handled tricky customer requests in the past. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for jobs like this one. Plus, we’re always here to support you in landing that dream role!
We think you need these skills to ace Flights and Ticketing Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in the travel industry, especially any roles related to flights and ticketing. We want to see how your skills match up with what we're looking for!
Show Off Your Skills:When writing your application, don’t forget to mention your advanced Galileo GDS skills and any experience with Aviate or BA NDC. We love seeing candidates who can demonstrate their technical know-how!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure you communicate your experience and skills without any fluff. It helps us get to know you better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of ticketing systems, especially Galileo GDS. Be ready to discuss your experience with post-booking tasks and how you've handled amendments or cancellations in the past.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively communicated with customers or colleagues. Think about times when you resolved issues or provided exceptional service.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage your workload and ensure accuracy in ticketing. Share specific strategies or tools you use to stay organised, especially when dealing with multiple bookings or changes.
✨Familiarise Yourself with the Company
Research the tour operator and understand their values and services. This will help you tailor your answers and show that you're genuinely interested in joining their team. Mention any relevant experiences that align with their mission.
