A successful cruise company are looking for a Customer Support Executive to join their team. You'll provide post-booking support to customers, handling enquiries, resolving issues, liaising with suppliers, and ensuring an exceptional customer experience from booking through to travel. The role comes with a salary of £26,100 and is fully remote. Customer Support Executive responsibilities: Manage customer enquiries via phone, email and social media Assist with post-booking amendments and customer service queries Process customer and supplier emails accurately and efficiently Chase overdue balances and action booking cancellations where required Deliver outstanding service in line with company standards Support the wider business as needeCustomer Support Executive requirements: Previous travel industry experience Strong customer service and communication skills Highly organised with excellent attention to detail Positive, proactive and solution-focused approach Good computer literacy and administration skills Knowledge of the cruise and travel sector preferredAdditional information: Home-based role 20 days holiday Retail discount platform Pension, Cycle to Work, Car Leasing & Holiday Buy Back schemes EAP & wellbeing support Annual company conference Fam trips and ship visits Full-time, 37.5 hours per week Set rota including weekend working
Customer Support Executive employer: C&M Travel Recruitment
C&M Travel Recruitment is an exceptional employer that values flexibility and work-life balance, offering the opportunity to work remotely while leading a dedicated team. With a strong focus on employee development and a supportive culture, you will thrive in an environment that encourages excellence in service delivery. Join us to be part of a friendly, independent team where your expertise in business travel consultancy and Amadeus will be truly valued.
