At a Glance
- Tasks: Assist guests with pre and post cruise enquiries, ensuring top-notch communication.
- Company: Luxury travel company based in South West London with a hybrid work model.
- Benefits: Competitive salary, bonuses, great pension, health care, and amazing discounts.
- Other info: Hybrid role with training in the office; enjoy fam trips and generous holiday options.
- Why this job: Join a dynamic team and enhance guest experiences in the exciting travel industry.
- Qualifications: Minimum one year in customer service within travel, ideally with cruise knowledge.
Required for this luxury travel company based in South West London. Hybrid role, 25/28k plus bonus and great benefits. Experience wise they are looking for someone with a year plus customer services experience within the travel industry, ideally with some cruise knowledge.
Guest services executives duties:
- To be responsible for responding to all pre and post cruise enquiries and correspondence from guests, either by telephone, email, or letter.
- Demonstrate a sense of urgency depending on the volume of enquiries and adapt and prioritise as required.
- Maintain the highest level of written communications for pre and post travel correspondence.
- Provide information which is 100% accurate and which addresses 100% of the guest’s questions during each contact.
- Investigate and resolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve the best possible outcome for both guest and business.
- Allocate compensation based on company standards, to the approval of the relevant management.
- Identify potential problems relating to guest service and proactively work to find solutions to enhance the guest experience.
- Communicate to relevant management/internal contacts information about guest needs and expectations, and levels of guest satisfaction.
Guest services executives skills required:
- Twelve months’ experience of working in a customer/guest services environment within the travel industry, ideally with cruise knowledge.
- Experience of dealing with and resolving complaints.
- Experience of managing and exceeding guest expectations.
- Experience in allocating compensation (desirable).
Additional information:
- Roughly one in four weekends, from home.
- Hybrid role, 3 days a week in their South West London office, but during the first 6 weeks training office based.
- Benefits include a great pension, health care, fam trips, life insurance, 20 days holidays with the option to buy a further 5, paid sick pay, amazing discounts on their products.
If you are interested in the above role please apply online or send your CV quoting DT60681.
Customer services employer: C&M Travel Recruitment
Join a luxury travel company in South West London that prioritises employee well-being and growth. With a hybrid working model, competitive salary, and an array of benefits including health care, generous holiday options, and exclusive discounts, this role as a Guest Services Executive offers a supportive work culture where your contributions are valued. Experience a dynamic environment that encourages professional development while delivering exceptional service to guests.
StudySmarter Expert Advice🤫
We think this is how you could land Customer services
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests, it’s crucial to articulate your thoughts clearly. Role-play common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in the travel industry. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your cruise knowledge if you have it!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about guest services and how you can enhance the guest experience. We love seeing enthusiasm and a personal touch, so let your personality come through.
Be Clear and Concise:When filling out your application, keep your responses clear and to the point. We appreciate well-structured communication, especially since you'll be maintaining high standards of written correspondence in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Stuff
Make sure you brush up on your travel industry knowledge, especially anything related to cruises. Familiarise yourself with common guest queries and complaints in this sector, so you can demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Since the role involves a lot of written and verbal communication, practice articulating your thoughts clearly. Prepare examples of how you've handled customer inquiries or complaints in the past, highlighting your ability to maintain professionalism and urgency.
✨Be Solution-Oriented
Think of specific instances where you've identified potential problems and proactively resolved them. This will show that you can enhance the guest experience and are ready to tackle challenges head-on, which is crucial for this role.
✨Understand the Company Culture
Research the luxury travel company’s values and mission. Tailor your responses to reflect how your personal values align with theirs, and be ready to discuss how you can contribute to their goals, especially in terms of guest satisfaction.
