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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring their travel experience is smooth and enjoyable.
- Company: Join a fast-growing company that specialises in luxurious travel for pet owners.
- Benefits: Enjoy a competitive salary, pension contributions, and private medical insurance.
- Why this job: Work in a dynamic environment where your communication skills shine and every day is different.
- Qualifications: Strong communication and organisational skills; previous aviation experience is a plus.
- Other info: Work hours are Monday to Friday, with flexible shifts available.
The predicted salary is between 20000 - 30000 £ per year.
An exciting opportunity to join a fast growing company who specialise in private, luxurious travel for owners and their dogs. As Customer Experience Coordinator you will be the first point of contact for clients ensuring their experience is seamless and stress free.
Role and Responsibilities:
- Process new bookings, entering data accurately into all relevant tracking systems and ensure all relevant information has been received from the customer.
- Review pet health documentation, to identify any discrepancies, ensuring these are rectified before sending to the relevant authorities for approval.
- Liaise with external pet partners to ensure they have all relevant information and chase up any outstanding documents.
- Issue Flight Brief and review passenger manifests, ensuring complete accuracy of data to avoid any fines.
Skills and Experience Required:
- Although not essential, previous experience in aviation would be advantageous.
- Exceptional communication skills, written and verbal.
- Excellent admin and organisational skills and attention to detail.
- Proven customer service skills, which demonstrate an enthusiasm for delivering high service levels.
- Ability to multi-task and work under pressure to achieve tight deadlines.
Key Benefits:
- Circa £25,000 per annum.
- Employer pension contribution.
- Private Medical Insurance.
- Monday to Friday 11:00 – 19:00 or 14:00 – 22:00.
Customer Service Specialist (Birmingham) employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (Birmingham)
✨Tip Number 1
Familiarise yourself with the luxury travel industry, especially regarding pet travel. Understanding the nuances of this niche market will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills by practising common customer service scenarios. Role-playing with a friend or family member can help you articulate your responses clearly and confidently when dealing with clients.
✨Tip Number 3
Network with professionals in the aviation and luxury travel sectors. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities within the industry.
✨Tip Number 4
Prepare for potential questions about handling difficult customer situations. Think of examples from your past experiences where you successfully resolved issues, as this will showcase your problem-solving skills and customer service expertise.
We think you need these skills to ace Customer Service Specialist (Birmingham)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Experience Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle the specific tasks mentioned in the job description. Use examples from your past experiences to demonstrate your skills.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer service, administration, or working under pressure. If you have experience in aviation or with pets, make sure to mention it as it could set you apart from other candidates.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at C&M Travel Recruitment
✨Showcase Your Communication Skills
As a Customer Experience Coordinator, exceptional communication is key. Prepare to demonstrate your verbal and written skills during the interview by providing examples of how you've effectively communicated with clients in the past.
✨Highlight Your Attention to Detail
Given the importance of accuracy in processing bookings and reviewing documentation, be ready to discuss specific instances where your attention to detail made a difference. This could include catching errors or ensuring compliance with regulations.
✨Demonstrate Your Customer Service Passion
The role requires a genuine enthusiasm for delivering high service levels. Share stories that illustrate your commitment to customer satisfaction and how you’ve gone above and beyond to ensure a seamless experience for clients.
✨Prepare for Multi-tasking Scenarios
Since the job involves handling multiple tasks under pressure, think of examples where you successfully managed competing priorities. Be prepared to discuss how you stay organised and meet tight deadlines without compromising quality.
