At a Glance
- Tasks: Assist guests with pre and post cruise enquiries via phone, email, or letter.
- Company: Luxury travel company based in South West London with a hybrid work model.
- Benefits: Competitive salary, great pension, healthcare, and amazing discounts on products.
- Other info: Hybrid role with training in the office; enjoy fam trips and generous holiday options.
- Why this job: Join a dynamic team and enhance guest experiences in the travel industry.
- Qualifications: One year of customer service experience in travel, ideally with cruise knowledge.
The predicted salary is between 25000 - 28000 £ per year.
Required for this luxury travel company based in South West London. Hybrid role, 25/28k plus bonus and great benefits. Experience wise they are looking for someone with a year plus customer services experience within the travel industry, ideally with some cruise knowledge.
Guest services executives duties:
- To be responsible for responding to all pre and post cruise enquiries and correspondence from guests, either by telephone, email, or letter.
- Demonstrate a sense of urgency depending on the volume of enquiries and adapt and prioritise as required.
- Maintain the highest level of written communications for pre and post travel correspondence.
- Provide information which is 100% accurate and which addresses 100% of the guest’s questions during each contact.
- Investigate and resolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve the best possible outcome for both guest and business.
- Allocate compensation based on company standards, to the approval of the relevant management.
- Identify potential problems relating to guest service and proactively work to find solutions to enhance the guest experience.
- Communicate to relevant management/internal contacts information about guest needs and expectations, and levels of guest satisfaction.
Guest services executives skills required:
- Twelve months’ experience of working in a customer/guest services environment within the travel industry, ideally with cruise knowledge.
- Experience of dealing with and resolving complaints.
- Experience of managing and exceeding guest expectations.
- Experience in allocating compensation (desirable).
Additional information:
- Roughly one in four weekends, from home.
- Hybrid role, 3 days a week in their South West London office, but during the first 6 weeks training office based.
- Benefits include a great pension, health care, fam trips, life insurance, 20 days holidays with the option to buy a further 5, paid sick pay, amazing discounts on their products etc.
If you are interested in the above role please apply online or send your cv to duncan@candm.co.uk quoting DT60681.
Customer Service Specialist employer: C&M Travel Recruitment
Join a luxury travel company in South West London as a Customer Service Specialist, where you will thrive in a dynamic hybrid work environment. With competitive salaries, generous benefits including a great pension and health care, and opportunities for personal growth through fam trips and product discounts, this role offers a rewarding career path in the travel industry. Experience a supportive work culture that prioritises guest satisfaction and employee development, making it an excellent choice for those passionate about delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing their mission and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you would handle difficult guests or resolve complaints, as this will demonstrate your problem-solving skills and experience in the travel industry.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and eager to learn more about the role and the company. Ask about their approach to guest satisfaction or how they handle feedback.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in the travel industry. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your cruise knowledge if you have it!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about guest services and how you can enhance the guest experience. We love seeing enthusiasm and a personal touch, so let your personality come through.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate well-structured responses that directly address our requirements. Remember, clarity is key in written communication, just like in the role itself!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Stuff
Make sure you brush up on your travel industry knowledge, especially anything related to cruises. Familiarise yourself with common customer queries and complaints in this sector, so you can demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Since the role involves a lot of written and verbal communication, practice articulating your thoughts clearly. Prepare examples of how you've handled customer inquiries or complaints in the past, highlighting your ability to maintain professionalism and urgency.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified potential issues and proactively resolved them. Be ready to discuss these scenarios in detail, as the company values candidates who can enhance the guest experience through effective solutions.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. This is a great opportunity to showcase your customer service skills in action. Practice responding to hypothetical guest inquiries or complaints, focusing on empathy and resolution.
