Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring their travel experience is smooth and enjoyable.
- Company: Join a fast-growing company that specialises in luxurious travel for pet owners.
- Benefits: Enjoy a competitive salary, pension contributions, and private medical insurance.
- Why this job: This role offers a chance to make a real impact in customer service within a unique industry.
- Qualifications: Strong communication skills and a knack for organisation are key; aviation experience is a plus.
- Other info: Work Monday to Friday with flexible shifts from 11:00 to 19:00 or 14:00 to 22:00.
The predicted salary is between 15000 - 35000 £ per year.
An exciting opportunity to join a fast growing company who specialise in private, luxurious travel for owners and their dogs. As Customer Experience Coordinator you will be the first point of contact for clients ensuring their experience is seamless and stress free.
Role and Responsibilities:
- Process new bookings, entering data accurately into all relevant tracking systems and ensure all relevant information has been received from the customer.
- Review pet health documentation, to identify any discrepancies, ensuring these are rectified before sending to the relevant authorities for approval.
- Liaise with external pet partners to ensure they have all relevant information and chase up any outstanding documents.
- Issue Flight Brief and review passenger manifests, ensuring complete accuracy of data to avoid any fines.
Skills and Experience Required:
- Although not essential, previous experience in aviation would be advantageous.
- Exceptional communication skills, written and verbal.
- Excellent admin and organisational skills and attention to detail.
- Proven customer service skills, which demonstrate an enthusiasm for delivering high service levels.
- Ability to multi-task and work under pressure to achieve tight deadlines.
Key Benefits:
- Circa £25,000 per annum.
- Employer pension contribution.
- Private Medical Insurance.
- Monday to Friday 11:00 – 19:00 or 14:00 – 22:00.
Customer Experience Coordinator employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Familiarise yourself with the luxury travel industry, especially in relation to pet travel. Understanding the nuances of this niche market will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. As a Customer Experience Coordinator, you'll be the first point of contact for clients, so being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to multi-task and work under pressure, which is essential for this role.
✨Tip Number 4
Network with professionals in the aviation and luxury travel sectors. Engaging with industry contacts can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the responsibilities and skills required for the Customer Experience Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: If you have previous experience in customer service or aviation, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your skills in communication, organisation, and attention to detail.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working in luxurious travel and how you can contribute to providing a seamless experience for clients and their pets.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and presented clearly.
How to prepare for a job interview at C&M Travel Recruitment
✨Showcase Your Communication Skills
As a Customer Experience Coordinator, exceptional communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Consider sharing examples of how you've effectively communicated with clients or resolved issues in the past.
✨Highlight Your Attention to Detail
This role requires meticulous attention to detail, especially when processing bookings and reviewing documentation. Bring up specific instances where your attention to detail has made a difference in your previous roles, ensuring accuracy and preventing errors.
✨Demonstrate Your Customer Service Passion
The company values high service levels, so be ready to discuss your customer service experience. Share stories that illustrate your enthusiasm for helping customers and how you’ve gone above and beyond to ensure their satisfaction.
✨Prepare for Multi-tasking Scenarios
Given the fast-paced nature of the role, you may be asked about your ability to multi-task. Think of examples where you've successfully managed multiple responsibilities under pressure, and explain how you prioritised tasks to meet deadlines.
