Specialist Services Administrator in City of London

Guest services executive - Required for this luxury travel company based in South West London. Hybrid role, 25/28k plus bonus and great benefits. Experience wise they are looking for someone with a year plus customer services experience within the travel industry. Guest services executives duties -To be responsible for responding to all pre and post cruise enquiries and correspondence from guests, either by telephone, email, or letter -Maintain the highest level of written communications for pre and post travel correspondence. - Investigate and resolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve the best possible outcome for both guest and business. - Allocate compensation based on company standards, to the approval of the relevant management. - Identify potential problems relating to guest service and proactively work to find solutions to enhance the guest experience. - Guest services executives skills required -Twelve months’ experience of working in a customer/guest services environment within the travel industry, ideally with cruise knowledge - Experience of dealing with and resolving complaints. - Experience in allocating compensation (desirable) Roughly one in four weekends, from home -Hybrid role, 3 days a week in their South West London office, but during the first 6 weeks training office based -Benefits include a great pension, health care, fam trips, life insurance, 20 days holidays with the option to buy a further 5, paid sick pay, amazing discounts on their products etc If you are interested in the above role please apply online or send your cv to duncan@candm.