At a Glance
- Tasks: Ensure smooth customer journeys by managing travel bookings and coordinating with suppliers.
- Company: Respected tailor-made travel company with a focus on customer satisfaction.
- Benefits: 33 days annual leave, hybrid working, and great perks after probation.
- Other info: Flexible hours and opportunities for professional growth in the travel sector.
- Why this job: Join a dynamic team and make travel dreams come true for customers.
- Qualifications: Experience in admin or customer service, strong communication, and organisational skills.
Travel Operations Administrator required by an established and highly respected tailor-made travel company. This varied position will suit a highly organised individual who enjoys working behind the scenes to ensure customer journeys run smoothly from booking through to departure. Working closely with both clients and suppliers, you will play an important role in maintaining service standards and supporting the wider commercial team.
Responsibilities of a Travel Operations Administrator:
- Produce and issue customer travel packs, booking confirmations and departure information, ensuring all documents are completed accurately and delivered within agreed timescales.
- Monitor active reservations and update holiday arrangements whenever amendments are required, ensuring records remain current and complete.
- Work alongside international partners, accommodation providers and destination contacts to verify arrangements and ensure services are secured as planned.
- Coordinate air travel requirements, including processing reservations, arranging ticket issuance and managing communications with airline support partners.
- Maintain customer booking records, update internal systems and assist with the administration of balances and payments.
- Handle incoming customer communications by telephone and email, providing timely and professional assistance.
- Support operational and administrative activities across the business, assisting colleagues whenever required.
- Participate in ongoing learning and development initiatives to strengthen product knowledge and operational expertise.
- Contribute positively to team performance by sharing information, supporting departmental objectives and maintaining excellent working relationships.
- Deliver all duties with a high degree of accuracy, organisation and attention to detail.
Experience required by a Travel Operations Administrator:
- Previous experience within an administrative, operational support or customer service environment.
- Excellent written and verbal communication skills.
- Strong organisational ability with the confidence to manage competing priorities effectively.
- Comfortable working independently while remaining an engaged and supportive team member.
- Capable of maintaining accuracy when managing multiple tasks and deadlines.
- Good working knowledge of Microsoft Office applications and general business systems.
- A customer-focused approach with a commitment to delivering a high standard of service.
- Experience gained within the travel sector would be advantageous but is not essential.
- Familiarity with airline reservation platforms would be beneficial.
- An interest in worldwide travel and tourism would be welcomed.
- Adaptable, proactive and able to perform effectively within a busy environment.
Additional Information:
- Working hours are Monday to Thursday, 9:00am – 5:30pm and Friday, 9:00am – 5:00pm, with occasional flexibility required to support business events and operational requirements.
- 33 days annual leave including bank holidays.
- Hybrid working arrangement offering up to two remote working days per week.
- Following successful completion of probation, employees become eligible for a range of benefits including pension contributions, private medical cover, travel insurance and travel-related opportunities.
If you are interested in this Travel Operations Administrator position and fit the above criteria, please send your CV as soon as possible for consideration.
Operations Executive in Cirencester employer: C&M Travel Recruitment
Join a highly respected tailor-made travel company as an Operations Executive, where you will thrive in a supportive and dynamic work culture that values organisation and attention to detail. With opportunities for professional growth, a hybrid working arrangement, and generous benefits including 33 days of annual leave and private medical cover, this role offers a rewarding environment for those passionate about delivering exceptional customer service in the travel sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive in Cirencester
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they deliver customer service. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As an Operations Executive, you'll need to handle customer queries and coordinate with suppliers. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and eager to join our team.
We think you need these skills to ace Operations Executive in Cirencester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your organisational skills and customer service experience. We want to see how you've kept things running smoothly in previous roles, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Travel Operations Administrator role. Share your passion for travel and how you can contribute to our team at StudySmarter.
Showcase Your Communication Skills:Since you'll be handling customer communications, it's crucial to demonstrate your excellent written and verbal communication skills. Keep your application clear, concise, and professional – we love that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Stuff
Before the interview, make sure you’re familiar with the travel industry and the specific company you're applying to. Research their services, values, and any recent news. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Operations Executive, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to keep things running smoothly.
✨Communicate Clearly
Since the role involves a lot of communication with clients and suppliers, practice articulating your thoughts clearly. During the interview, focus on your verbal and written communication skills. You might even want to prepare a few questions to ask them, showing that you’re proactive and engaged.
✨Demonstrate Team Spirit
This position requires collaboration with various teams. Be ready to discuss how you’ve worked effectively in a team setting before. Share examples of how you’ve supported colleagues or contributed to team goals, as this will show you’re a great fit for their culture.
