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- Tasks: Manage luxury adventure travel bookings and ensure exceptional customer experiences.
- Company: Dynamic luxury travel company focused on high-net-worth clients.
- Benefits: Hybrid working options, career progression, and a vibrant team culture.
- Why this job: Be the key player in creating unforgettable travel experiences for clients.
- Qualifications: 3-5 years in operations within travel or premium service environments.
- Other info: Join a supportive team with opportunities for growth and impact.
The predicted salary is between 36000 - 60000 £ per year.
Are you a highly organised, customer-focused professional who thrives in a fast-paced, experience-led environment from the Travel industry? We’re hiring an Operations Executive to oversee the operations for guests booking luxury, high-net-worth adventure travel experiences around the world.
If you excel at delivering exceptional service, coordinating complex travel elements, and being the calm, proactive point of contact, this type of client relies on, this role will suit you perfectly.
What You’ll do as an Operations Executive:
- Manage the customer lifecycle: booking, pre-trip preparation, on-trip communication and post-trip follow-up
- Handle all email/CRM case management with fast, SLA-driven responses
- Collect and validate essential pre-trip information including documents, logistics, dietary needs, arrivals and accommodation
- Coordinate special requests, bespoke arrangements and customised add-ons
- Provide proactive trip check-ins and support throughout each journey
- Resolve customer issues end-to-end and escalate when required
- Manage post-trip feedback, communications, photo sharing and loyalty follow-ups
- Collaborate with premium suppliers such as hotels, transfer partners and activity providers
- Support revenue tasks such as invoice updates and reconciliations
- Maintain high-quality data across CRM systems, shared inboxes and tour schedules
What You’ll Bring as an Operations Executive:
- 3–5 years’ experience in an Operations type role from within a Travel tour operator or Business Travel or corporate travel or a premium Travel service environment
- Excellent written and verbal communication skills
- Strong organisation and ability to manage multiple trips at once
- Calm, solutions-driven approach under pressure
- Experience within travel, or luxury service is desirable
- Comfortable working with CRM tools, shared inboxes and spreadsheets
Why This Role?
- You will play a key role in delivering exceptional HNW adventure travel experiences
- Work closely with sales, operations, trip leaders, suppliers and finance
- Hybrid working is an option but we are looking for someone within the Derby or surrounding areas
- A varied role with meaningful impact on customer satisfaction, retention and repeat bookings
- Opportunities for long term progression
Working Pattern:
- Standard business hours
- Rota-based out-of-hours/on-call support for trip start and end days
If this role sounds like the right fit, apply directly on LinkedIn or contact me for a confidential conversation.
Operations Executive in Chesterfield employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for an Operations Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to luxury adventure travel and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple trips or complex logistics in the past. This will demonstrate that you can handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to exceptional customer experiences.
We think you need these skills to ace Operations Executive in Chesterfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in the travel industry. We want to see how your skills align with the Operations Executive role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent written communication skills. Use clear, concise language in your application to reflect how you would communicate with our high-net-worth clients.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple trips at once. In your application, give examples of how you’ve successfully managed complex tasks or projects in the past. This will show us you’re the calm, solutions-driven person we need!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to review your application and get you into the process quickly!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Stuff
Before the interview, dive deep into the company’s values and the luxury adventure travel sector. Familiarise yourself with their offerings and think about how your experience aligns with their needs. This will help you speak confidently about how you can contribute to their operations.
✨Showcase Your Organisation Skills
As an Operations Executive, organisation is key. Prepare examples of how you've successfully managed multiple trips or complex logistics in the past. Be ready to discuss specific tools or methods you use to stay organised, especially when under pressure.
✨Communicate Clearly
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your verbal skills and ensure you can convey your ideas effectively.
✨Be Proactive and Solutions-Driven
During the interview, demonstrate your proactive approach by discussing times when you’ve resolved customer issues or improved processes. Highlight your calmness under pressure and how you’ve turned challenges into opportunities, as this will resonate well with the interviewers.
