At a Glance
- Tasks: Lead luxury travel operations from booking to post-travel follow-up.
- Company: Exciting luxury travel startup with strong financial backing.
- Benefits: Competitive salary, equity options, and flexible home-based work.
- Other info: Great career progression opportunities in a dynamic startup environment.
- Why this job: Join a fast-growing team and shape exceptional travel experiences.
- Qualifications: 3+ years in luxury travel operations with strong communication skills.
The predicted salary is between 40000 - 80000 £ per year.
Required for this luxury high-end travel company. It is an amazing company, in its infancy, 3 years old, with plenty of funding and financial backing. Home-based, £40k/£80k plus equity and benefits.
They are looking for a hands-on senior operations person, from a luxury travel, travel concierge or a tech-oriented travel background. They need someone who is used to doing the day-to-day operational tasks, but with the experience to grow a team. This is not a 9 to 5.30pm role; the team works longer hours but gets rewarded for their hard work.
- Own travel operations end-to-end, from booking confirmation to trip completion and post-travel follow-up.
- Act as the primary, client-facing operational point of contact for premium clients.
- Execute bespoke travel requests, coordinating flights, hotels, transfers, and special requests.
- Manage and grow relationships with global hotels, DMCs, and other travel suppliers.
- Handle real-time changes, issues, and escalations during travel with calm and decisive problem-solving.
- Collaborate closely with the founding team and engineers to improve internal tools and systems.
- Prepare the foundations for scaling the operations team, including training materials and quality standards.
Skills required:
- Minimum 3 years in an operations role in the travel industry, within luxury travel, travel concierge or a tech-oriented travel background.
- Excellent written and verbal communication skills, with confidence communicating directly with clients.
- Highly organised, detail-oriented, and calm under pressure.
- Strong problem-solving skills and ability to handle last-minute changes and escalations.
- Comfortable working in a fast-paced startup environment with evolving processes.
- A strong work ethic and a genuine passion for delivering exceptional travel experiences.
Additional information:
- Opportunity to take the founding operational role in one of the fastest growing travel AI startups.
- Significant scope for career progression.
If you are interested in the above role please apply online or send your CV quoting DT60877.
Locations
Operations Manager in Cheshire, Warrington employer: C&M Travel Recruitment
C&M Travel Recruitment is an exceptional employer that values flexibility and work-life balance, offering the opportunity to work remotely while leading a dedicated team. With a strong focus on employee development and a supportive culture, you will thrive in an environment that encourages excellence in service delivery. Join us to be part of a friendly, independent team where your expertise in business travel consultancy and Amadeus will be truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Cheshire, Warrington
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like C&M Travel Recruitment who are looking for fresh talent for roles like Operations Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like C&M Travel Recruitment and give you a leg up for your Operations Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Operations Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Operations Manager in Cheshire, Warrington
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Operations Manager role at C&M Travel Recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Operations Manager position at C&M Travel Recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of C&M Travel Recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to C&M Travel Recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Operations Manager.
How to prepare for a job interview at C&M Travel Recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at C&M Travel Recruitment.
