At a Glance
- Tasks: Lead Sales and Customer Service, driving revenue and improving customer journeys.
- Company: C&M Travel Recruitment focuses on the travel industry, seeking a transformative leader.
- Benefits: Opportunity to shape customer strategies and implement AI and automation.
- Other info: The position is based in Cheltenham, a vibrant location for travel professionals.
- Why this job: Join a dynamic team in Cheltenham to drive exceptional customer service.
- Qualifications: Experience in the travel industry is advantageous for this senior role.
The predicted salary is between 50000 - 65000 £ per year.
C&M Travel Recruitment is seeking a Head of Contact Centre to lead Sales and Customer Service in Cheltenham. The successful candidate will drive revenue, improve customer journeys, and lead transformational change across various operational facets.
Key responsibilities include:
- Developing a high-performing team focused on exceptional customer service
- Implementing AI and automation
- Shaping customer strategies at a senior level
Experience in the travel industry is advantageous.
Head of Contact Centre & Customer Experience in Cheltenham employer: C&M Travel Recruitment
C&M Travel Recruitment offers a unique opportunity to lead in the travel sector from Cheltenham. The company values innovation, focusing on AI and automation to enhance customer experiences. Join a dedicated team committed to exceptional service and transformational change.
We think you need these skills to ace Head of Contact Centre & Customer Experience in Cheltenham
Leadership Skills
Customer Service Excellence
Sales Strategy Development
Transformational Change Management
Team Development
AI Implementation
Automation Integration
