At a Glance
- Tasks: Help customers plan their dream trips with thoughtful, consultative sales.
- Company: Join a fast-growing travel company with a genuine mission.
- Benefits: Competitive salary, commissions, and opportunities for career progression.
- Other info: Enjoy a hybrid work model and a supportive team environment.
- Why this job: Make meaningful connections while helping others create unforgettable experiences.
- Qualifications: Sales experience and strong emotional intelligence are key.
The predicted salary is between 28000 - 38000 € per year.
A specialist travel company is hiring an experienced Sales Consultant to join a team where the focus is genuinely on understanding people, not rushing them. You’ll be speaking with customers who have detailed, specific requirements and want thoughtful, honest guidance on trips and holidays. It’s consultative, relationship-led sales - the kind where listening well, setting clear expectations and matching someone to the right trip really matters.
What you’ll be doing:
- Managing inbound enquiries with a calm, consultative approach
- Understanding customers’ detailed travel requirements
- Giving clear, confident recommendations and building trust
- Converting quality enquiries into bookings with a long‑term view
- Keeping accurate CRM notes for seamless customer support
- Working closely with internal teams to ensure trips run smoothly
- Bringing ideas to improve conversion and customer experience
What you’ll need:
- Experience in sales or a customer-facing role with complex conversations
- Strong emotional intelligence and excellent listening skills
- Confidence handling detailed, sensitive or high‑consideration decisions
- A results mindset balanced with genuine care for customers
- Good written and verbal communication
- Comfortable with systems, CRM and performance metrics
- A collaborative, proactive approach
Travel industry experience is helpful but not essential - your ability to build trust is what really counts.
Why you’ll love it:
You’ll join a small but fast-growing company with a clear mission, genuine purpose and big ambitions. You’ll be supported to grow, trusted with real responsibility and able to build a career you can genuinely be proud of.
Salary up to £28,000 depending on experience plus commissions (average £10,000 per year).
Shift pattern 1: 09:00–18:00 Mon–Thu, 09:00–17:30 Fri
Shift Pattern 2: 10:00–19:00 Mon–Thu, 09:00–17:30 Fri
Plus 1 Saturday in 4. Homeworking days of Tuesdays and Thursdays available only at this time.
Interested? Email kelly@candm.co.uk explaining why you would fit into this role - please quote ref KR60549.
Senior Travel Consultant in Birmingham employer: C&M Travel Recruitment
Join a dynamic and supportive team at this specialist travel company in Birmingham, where meaningful conversations take precedence over high-pressure sales tactics. With a focus on employee growth and a collaborative work culture, you will have the opportunity to build lasting relationships with customers while enjoying competitive salaries, commissions, and a clear path for career progression. Embrace the chance to make a real impact in a fast-growing company that values trust and genuine connections.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Travel Consultant in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! In a consultative sales role like this, understanding customer needs is key. Try role-playing with a friend to hone your ability to ask open-ended questions and respond thoughtfully.
✨Tip Number 3
Showcase your emotional intelligence! During interviews, share examples of how you've built trust with customers in the past. Highlighting your ability to connect on a personal level can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining a company that values meaningful conversations over high-pressure selling.
We think you need these skills to ace Senior Travel Consultant in Birmingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your CV. Use a friendly tone and share a bit about your passion for travel and helping others.
Tailor Your Application:Make sure to customise your application for this role. Highlight your experience in consultative sales and how you've successfully built trust with customers in the past. We love seeing specific examples that relate to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team.
Follow Up:After sending your application, don’t hesitate to follow up! A quick email to check in shows your enthusiasm for the role. Plus, it gives us a chance to see your proactive side, which is super important in this position.
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Stuff
Before the interview, make sure you research the company and its values. Understand their approach to travel sales and how they prioritise customer relationships over high-pressure tactics. This will help you align your answers with what they’re looking for.
✨Showcase Your Listening Skills
During the interview, demonstrate your ability to listen actively. When asked questions, take a moment to think before responding, showing that you value thoughtful conversation. You might even want to share examples of how you've successfully navigated complex customer interactions in the past.
✨Be Ready to Discuss Emotional Intelligence
Since this role requires strong emotional intelligence, prepare to discuss situations where you've had to empathise with customers or colleagues. Think about how you’ve built trust and rapport in previous roles, as this is key to succeeding in a consultative sales environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics and company culture. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage in that meaningful conversation they value!
