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- Tasks: Lead and mentor a dynamic team in the travel insurance sector.
- Company: A leading company in travel insurance with a focus on performance.
- Benefits: Competitive salary up to £45,000 and hybrid working model.
- Why this job: Shape the future of service delivery while driving team success.
- Qualifications: Proven experience in claims management and team leadership.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
The predicted salary is between 36000 - 54000 £ per year.
Are you a dynamic leader with a passion for driving performance and delivering exceptional customer service? Our client, a leading company in the travel insurance sector, is looking for a dedicated Claims Manager to lead their Travel Claims department. This is a fantastic opportunity to shape the future of service delivery while ensuring that performance targets and KPIs are consistently met and exceeded.
Key Responsibilities:
- Leading & Coaching: Manage, mentor, and support Team Managers to achieve operational excellence and meet performance targets.
- Strategic Claims Management: Ensure claims processes align with business objectives, delivering on SLAs and KPIs whilst managing claims costs.
- Collaboration & Communication: Schedule and lead monthly performance and departmental meetings, fostering open feedback and collaboration.
- Motivation & Development: Drive a high-performance culture by coaching and developing Team Managers, maintaining up-to-date training records, and identifying areas for improvement.
- Resource Planning & Efficiency: Ensure optimal resource allocation to maintain performance and meet KPIs. Strategically plan team overtime, utilizing the budget effectively and fairly.
- Problem-Solving & Support: Provide expert guidance on complex claims, ensuring swift resolution. Take ownership of escalated claims, working towards timely and fair resolutions. Deliver objective reports when required and escalate significant issues to senior management.
- Engage confidently with clients, customers, and suppliers.
- Proficient in MS Word & Excel.
- Understanding of FCA guidelines.
- Thrive under pressure in a fast-paced environment.
- Ability to lead large claims teams and drive performance.
- Able to balance short-term priorities with long-term goals.
- A seasoned Claims Manager with a track record of success.
What’s in it for you:
- Paying up to £45,000
- Based in Birmingham three days in the office: Tuesday, Wednesday, and Thursday, and office-based Monday and Friday.
If you have the relevant experience and would like to apply, please send your CV to harri@canm.co.uk.
Claims Manager in Birmingham employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel insurance sector and let them know you're on the hunt for a Claims Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its claims processes. Show them you’re not just another candidate; demonstrate your understanding of their business objectives and how you can help meet those KPIs.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss complex claims scenarios during interviews. Highlight your experience in leading teams and resolving issues swiftly, as this is key for a Claims Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Claims Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Manager role. Highlight your leadership experience and any relevant achievements in claims management. We want to see how you can drive performance and deliver exceptional customer service!
Showcase Your Skills: Don’t forget to showcase your skills in MS Word and Excel, as well as your understanding of FCA guidelines. We’re looking for someone who thrives under pressure and can lead large teams effectively, so make that clear in your application!
Be Clear and Concise: When writing your cover letter, be clear and concise about why you’re the perfect fit for this role. Use specific examples from your past experiences to demonstrate your problem-solving abilities and how you've met performance targets.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of claims management, especially in the travel insurance sector. Brush up on FCA guidelines and be ready to discuss how you've successfully managed claims processes in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and coaching teams. Think about specific situations where you motivated your team to exceed performance targets and how you handled challenges along the way.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Have a few scenarios in mind where you resolved complex claims or improved processes, and be prepared to explain your thought process and the outcomes.
✨Engage and Communicate
Since collaboration is key, practice how you'll communicate your ideas clearly. Be ready to discuss how you foster open feedback within your team and how you plan to lead departmental meetings effectively.