Claims Manager in Birmingham

Senior Account Manager at C&M Travel Recruitment

Claims Manager – Are you a dynamic leader with a passion for driving performance and delivering exceptional customer service? Our client, a leading company in the travel insurance sector, is looking for a dedicated Claims Manager to lead their Travel Claims department. This is a fantastic opportunity to shape the future of service delivery while ensuring that performance targets and KPIs are consistently met and exceeded. They will pay up to £45,000 and it is a hybrid role in Birmingham.

Key Responsibilities:

• Leading & Coaching – Manage, mentor, and support Team Managers to achieve operational excellence and meet performance targets.
• Strategic Claims Management – Ensure claims processes align with business objectives, delivering on SLAs and KPIs whilst managing claims costs.
• Collaboration & Communication – Schedule and lead monthly performance and departmental meetings, fostering open feedback and collaboration.
• Motivation & Development – Drive a high-performance culture by coaching and developing Team Managers, maintaining up-to-date training records, and identifying areas for improvement.
• Resource Planning & Efficiency – Ensure optimal resource allocation to maintain performance and meet KPIs. Strategically plan team overtime, utilizing the budget effectively and fairly.
• Problem-Solving & Support – Provide expert guidance on complex claims, ensuring swift resolution. Take ownership of escalated claims, working towards timely and fair resolutions. Deliver objective reports when required and escalate significant issues to senior management.
• Engage confidently with clients, customers, and suppliers.
• Proficient in MS Word & Excel.
• Understanding of FCA guidelines.
• Thrive under pressure in a fast-paced environment.
• Ability to lead large claims teams and drive performance.
• Able to balance short-term priorities with long-term goals.
• A seasoned Claims Manager with a track record of success.

What’s in it for you:

• Paying up to £45,000
• Based in Birmingham three days in the office: Tuesday, Wednesday, and Thursday, and office-based Monday and Friday.

If you have the relevant experience and would like to apply, please send your CV to harri@canm.co.uk.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Travel Arrangements and Insurance

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