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- Tasks: Handle airline reservations, ticketing, and provide top-notch customer support.
- Company: Global travel company with a multicultural team in central London.
- Benefits: 21-25 days holiday, life insurance, pension, and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in the aviation industry.
- Qualifications: Fluent Mandarin and two years of airline reservations experience required.
- Other info: Enjoy a spacious office and opportunities for professional growth.
The predicted salary is between 30000 - 40000 £ per year.
If you enjoy the pace of airline reservations, love getting fares right the first time, and want to work for a global travel company supporting a major international airline client, this could be a great next step. A global travel company is looking for an experienced Reservations & Ticketing Agent to join their London team. You’ll be working in a multicultural environment, handling bookings, ticketing, passenger support and detailed reporting. Fluent Mandarin (spoken, read and written) is essential for this role.
What you’ll be doing:
- Handling reservation calls from passengers and travel trade
- Creating bookings, processing changes, issuing and reissuing tickets and EMDs
- Managing invoices, payments and strict reporting procedures
- Completing daily and monthly sales reports and reconciliations
- Supporting customers over the phone and face to face
- Handling reissues, upgrades, reroutes and group bookings
- Liaising with local and overseas teams for the airline client
What we’re looking for:
- Fluent Mandarin (speak, read, write)
- Minimum two years’ airline reservations and ticketing experience
- Strong Amadeus skills including fares, e-ticketing and manual fare builds
- Excellent communication and customer service abilities
- Calm, professional and detail focused
- Confident using Word, Excel and Outlook
- Strong teamwork and time management skills
What you’ll get:
- 37.5 hour week, office based
- 21 days holiday rising to 25, plus bank holidays
- Life and medical insurance
- Pension
- Employee Assistance Programme
- Spacious modern office in central London
- Supportive, multicultural team environment
If you’re passionate about aviation and enjoy a role where accuracy and customer care really matter, I’d love to hear from you.
Airline reservations agent - Mandarin speaker employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airline reservations agent - Mandarin speaker
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Mandarin! Since it's a key requirement for this role, make sure you're comfortable speaking it fluently. You could even role-play common reservation scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Airline reservations agent - Mandarin speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your airline reservations experience and your fluency in Mandarin. We want to see how your skills match the job description, so don’t be shy about showcasing your Amadeus expertise and customer service abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about aviation and how your previous roles have prepared you for this position. We love seeing enthusiasm and a personal touch, so let your personality come through!
Be Precise and Professional: When filling out your application, pay attention to detail. Accuracy is key in our industry, so make sure there are no typos or errors. A well-organised application reflects your professionalism and attention to detail, which we value highly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company right there!
How to prepare for a job interview at C&M Travel Recruitment
✨Brush Up on Your Mandarin
Since fluency in Mandarin is essential for this role, make sure you practice speaking, reading, and writing it before the interview. Consider preparing some common phrases or scenarios related to airline reservations that you might encounter during the interview.
✨Know Your Amadeus Inside Out
As strong Amadeus skills are a must-have, take some time to review the key features and functionalities of the system. Be ready to discuss your experience with fares, e-ticketing, and manual fare builds, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Customer Service Skills
This role requires excellent communication and customer service abilities. Prepare examples from your past experiences where you successfully handled difficult situations or provided exceptional support to customers. Highlight your calm and professional approach.
✨Demonstrate Teamwork and Time Management
In a multicultural environment, teamwork is crucial. Think of instances where you collaborated effectively with colleagues or managed your time efficiently to meet deadlines. Be ready to share these stories to show how you can contribute to the supportive team atmosphere.