At a Glance
- Tasks: Support aftersales operations and manage client requests with precision.
- Company: Award-winning specialist tour operator based in North London.
- Benefits: Remote work, competitive salary, 22 days holiday, and pension.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Join a dynamic team and enhance your travel industry skills.
- Qualifications: Experience in the travel industry and strong organisational skills.
Our client is an award winning specialist tour operator based in North London. They are seeking a Travel Operations Executive to join their team. The role is remote and 5 days a week and comes with a salary of up to £30,000 dependent on experience.
Travel Operations Executive responsibilities:
- Support after-sales operations for the reservations team
- Check bookings & documentation with complete accuracy
- Manage amendments including changes, cancellations and additions
- Handle client requests (seating, assistance, luggage etc.)
- Liaise with suppliers to confirm all arrangements
- Meet ticketing & payment deadlines
- Maintain quality control across costings, spelling and grammar
- Provide in-resort support when required
Travel Operations Executive skills required:
- Travel industry experience (tour operator background ideal)
- Strong organisational skills and ability to manage your own workload
- High attention to detail
- Excellent written & verbal communication
- Exceptional customer service and a desire to exceed expectations
Additional information:
- Salary up to £28,000 dependent on experience
- Fully remote
- Monday-Friday (2 Saturdays per month on rotation with a day off in the week)
- 22 days holiday
- Pension
Aftersales Travel Consultant employer: C&M Travel Recruitment
Join an award-winning specialist tour operator based in North London, where you can thrive in a fully remote role as an Aftersales Travel Consultant. Enjoy a supportive work culture that prioritises employee growth, offering 22 days of holiday and a pension scheme, all while being part of a team dedicated to delivering exceptional customer service and creating memorable travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Travel Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work for tour operators. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to aftersales and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and polish your responses.
✨Tip Number 3
Showcase your attention to detail! During interviews, share specific examples of how you've managed bookings or handled client requests accurately. This will demonstrate your fit for the Travel Operations Executive role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Aftersales Travel Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Travel Operations Executive role. Highlight your travel industry experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for travel and customer service. Tell us why you're excited about this role and how your experience aligns with what we're looking for.
Show Off Your Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. We appreciate a well-organised application that reflects your strong attention to detail—it's a must-have skill for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at C&M Travel Recruitment
✨Know Your Stuff
Make sure you brush up on the travel industry, especially if you have experience with tour operators. Familiarise yourself with common booking systems and processes, as well as any recent trends in travel. This will show your potential employer that you're not just passionate about travel, but also knowledgeable.
✨Showcase Your Organisational Skills
As a Travel Operations Executive, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed your workload or handled complex bookings. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your organisational prowess.
✨Attention to Detail is Key
In this role, accuracy is crucial. During the interview, be ready to discuss how you ensure precision in your work. You might want to mention specific tools or methods you use to double-check bookings and documentation. This will demonstrate your commitment to quality control.
✨Customer Service Excellence
Exceptional customer service is a must for this position. Think of instances where you've gone above and beyond for a client. Be prepared to share these stories, focusing on how you resolved issues or exceeded expectations. This will help convey your dedication to providing top-notch service.
