At a Glance
- Tasks: Provide top-notch customer service and manage travel reservations with ease.
- Company: Reputable travel company based in North London, known for its vibrant team.
- Benefits: Earn up to £28,000 plus commission and enjoy great perks.
- Other info: Flexible working hours with one Saturday off every three weeks.
- Why this job: Join a dynamic team and make a difference in travellers' experiences.
- Qualifications: Experience in the travel industry and GDS knowledge preferred.
The predicted salary is between 25000 - 32000 £ per year.
Required for this well-known travel company based in North London. They are looking for an experienced travel person ideally with GDS knowledge to work in this busy aftersales team. They will pay up to £28,000 + up to £5,000 commission and benefits.
Aftersales customer service agents duties:
- To answer all calls in a courteous and professional manner within the departmental standards.
- To deal with all telephone and email queries post reservation and general queries.
- To amend or cancel reservations as a result of incoming enquiries, including amending dates, upgrading tickets, route changes, name changes, refunds and seat/meal requests.
- To amend hotel, car hire and transfer reservations.
- To action ETA’s (visas), API’s, Mobility Forms within set timeframes.
- To work to set targets and ensure efficient customer care handling.
- Ability to make decisions in a pressurised environment.
- Computer literate – to be able to use a variety of applications - GDS (Galileo), Outlook and possibly Word/Excel.
Aftersales customer service agents skills required:
- Travel industry experience is a must within a sales, customer service or administration team.
- Ideally GDS trained, Galileo would be a major advantage.
Additional information: One in three Saturdays with a day off during the week.
Aftersales consultant employer: C&M Travel Recruitment
Join a leading travel company in North London, where your expertise in the travel industry will be valued and rewarded. With a competitive salary of up to £28,000 plus commission and benefits, you'll thrive in a dynamic aftersales team that prioritises professional development and a supportive work culture. Enjoy the unique advantage of working in a vibrant location, with opportunities for growth and a commitment to delivering exceptional customer service.
