Sales Support Executive

Sales Support Executive, Established Safari Company are looking for a new Sales Support Executive to join their small specialist team and provide administrative support in the production and execution of their tailormade journeys to Africa. A salary of 28K-35K is on offer dependent upon experience and both hybrid and fully remote working is possible.

Sales Support ExecutiveResponsibilities:

• Support sales colleagues across all stages of the client journey




• Deliver consistently high standards of customer care




• Check service availability and prepare quotations




• Track booking deadlines and confirm arrangements




• Finalise travel plans and secure all trip components




• Maintain accurate, up-to-date records in the client portal and internal systems




• Perform quality checks to ensure completeness




• Identify opportunities for additional sales




• Manage invoicing and process payments across platforms




• Issue tickets and prepare clients ahead of departure




• Coordinate with local partners to confirm services and resolve issues




• Work with sales teams to handle requests and resolve problems throughout the trip lifecycle




• Recommend improvements to systems and client experience




• Arrange upgrades, confirm with suppliers, and ensure correct billing




• Send pre-departure welcome packs




• Manage post-trip feedback and share insights internally




• Confirm special arrangements and key celebrations with accommodation providers




• Provide out-of-hours assistance when required

Sales Support ExecutiveExperinec Required:

• Experience working within a comparable role with the travel sector – essential




• Strong Knowledge of logistics on the ground in Africa - desirable

Operations Executive Additional Information:

• Working hours 9.00am – 5.30pm, Monday to Friday




• 20 days holiday plus bank holidays, rising a day per year worked to a maximum of 25




• Birthdays off




• Contributory pension

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