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- Tasks: Support hotels with implementing a new booking platform and provide training.
- Company: Expanding global booking platform company with a focus on innovation.
- Benefits: Starting salary of £32,000, rising to £35,000, plus car allowance and other perks.
- Why this job: Join a dynamic team and travel across the UK and Europe while making an impact.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for customer service.
- Other info: Home-based role with opportunities for personal growth and development.
The predicted salary is between 32000 - 35000 £ per year.
Hotel Implementation Specialist required for this expanding global booking platform company. The role will be supporting hotels and holiday parks with the implementation of the new booking platform and completing any in-house tasks within the business. This role is homebased but will require travel around the UK and Europe, onboarding new clients and completing face to face and virtual training on the system. This role offers a starting salary of £32,000 rising to £35,000 after probation period, plus car allowance up to £250 per month, along with other company benefits. This is a great opportunity for someone who has worked within the hotel or holiday park sector either in reservations, reception, or revenue management, with a good understanding of booking platforms / systems and rates management.
Responsibilities
- Advise the client on system best practices in preparation for the implementation
- Liaising with internal departments on any requests agreed within the contract to ensure timely delivery in line with agreed project plans
- Guide customers through a structured and detailed software installation and training program
- Conduct both in-person and remote training sessions to a wide audience covering all relevant departments both online and in customer locations throughout the UK and Europe
- Provide unrivalled customer support to the client base when not dealing with implementations
Qualifications and Skills
- Excellent communication skills, both written and verbal in English. Other European languages are desirable
- Self-motivated with the ability and drive to learn and work unsupervised
- Excellent customer service
- Previous experience within a hotel or holiday park at a supervisory level
- Great organisational skills
- Must have a driver's license and access to a car
- Previous experience of delivering customer training and technology implementations is highly desirable but not essential
- Knowledge and experience of hospitality technology and processes
Hotel Implementation Specialist in Birmingham employer: C&M Travel Recruitment Ltd
Contact Detail:
C&M Travel Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Implementation Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hotel and holiday park sector. Let them know you're on the lookout for opportunities, and who knows? They might just have a lead or two for you.
✨Tip Number 2
Get familiar with the booking platforms! Brush up on your knowledge of different systems and how they work. This will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Practice your training skills! Since the role involves conducting training sessions, consider doing mock presentations. This will help you refine your communication skills and prepare you for the real deal.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you personally. Plus, it’s super easy!
We think you need these skills to ace Hotel Implementation Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the hotel or holiday park sector. We want to see how your background in reservations, reception, or revenue management aligns with what we’re looking for!
Show Off Your Skills: Don’t forget to showcase your excellent communication skills and customer service experience. We love candidates who can demonstrate their ability to engage with clients effectively!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforwardness, so make sure you explain why you’re a great fit for the Hotel Implementation Specialist role without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at C&M Travel Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of booking platforms and the hotel industry. Familiarise yourself with common systems and practices, as well as any recent trends in hospitality technology. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves training and liaising with clients, practice articulating your thoughts clearly. You might want to prepare a few examples of how you've successfully communicated complex information in the past. This will demonstrate your ability to engage with a wide audience effectively.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as dealing with a difficult client or troubleshooting a technical issue. Prepare your responses using the STAR method (Situation, Task, Action, Result) to showcase your problem-solving skills and customer service experience.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the company's future plans, the team you'll be working with, or specifics about the training process. It shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.