At a Glance
- Tasks: Support travel partners, resolve queries, and deliver engaging training sessions.
- Company: Dynamic travel organisation focused on building strong relationships.
- Benefits: Competitive salary, flexible working options, pension, and private healthcare.
- Other info: Opportunity for career growth and networking at industry events.
- Why this job: Join a vibrant team and make a real impact in the travel industry.
- Qualifications: Experience in the travel industry and strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Travel Trade Support Manager
We’re looking for an enthusiastic and relationship focused Travel Trade Support Manager to join a successful travel organisation.
This team sits at the heart of the business, providing day to day support to travel partners across the group, helping them develop their business and offering guidance on operational queries.
- Travel Trade Support Manager – Role & Responsibilities
- Act as the main point of contact for a portfolio of travel partners, resolving queries and offering proactive support.
- Assist new partners during the early stages of joining the group, helping them establish and grow their business.
- Work collaboratively with internal departments to provide solutions, guidance and business development support.
- Share updates on products, services and tools available within the group, delivering training and guidance where needed.
- Hold regular partner meetings at head office or other locations as appropriate.
- Build strong, positive relationships with partners and help resolve any issues that arise.
- Represent the company at trade events, workshops and industry shows throughout the year.
- Maintain accurate records and engagement history within the CRM system.
- Deliver engaging training sessions to upskill and empower partners.
- Support the wider team by answering calls and emails from partners as part of the overall service function.
- Travel Trade Support Manager – Skills & Experience Required
- Travel industry background essential; retail travel experience highly desirable.
- Experience in account management, trade support or travel agency management advantageous.
- Confident communicator with the ability to network at regional, national and international events.
- Customer focused, positive, flexible and supportive approach.
- Strong verbal and written communication skills.
- Self motivated with excellent organisational and prioritisation abilities.
- Comfortable liaising with colleagues at all levels and working collaboratively as part of a team.
- Commercially astute with the drive to meet business targets.
- Travel Trade Support Manager – Additional Information
- Salary circa £33k, with some flexibility depending on experience.
- Office based Monday to Friday, 9:00–17:30, with the option to work from home 2 days per month.
- Willingness to travel for ad hoc meetings and events.
- Benefits include pension, private healthcare and life assurance.
- Those coming from Regional Sales Manager, Travel Agency Manager or senior retail travel backgrounds are likely to thrive in this role.
If you have the relevant travel industry experience and are excited by this opportunity, please apply online or email your CV to .
Membership Services Manager in Surrey employer: C&M Travel Recruitment Careers
Join a dynamic and innovative global adventure travel company that values its employees by offering a supportive work culture and numerous growth opportunities. With a hybrid working model based in London, you will enjoy a competitive salary, generous holiday allowance, and unique benefits such as familiarisation trips and wellbeing days, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
C&M Travel Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Membership Services Manager in Surrey
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like C&M Travel Recruitment Careers who are looking for fresh talent for roles like Membership Services Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like C&M Travel Recruitment Careers and give you a leg up for your Membership Services Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Membership Services Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Membership Services Manager in Surrey
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Membership Services Manager role at C&M Travel Recruitment Careers.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Membership Services Manager position at C&M Travel Recruitment Careers.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of C&M Travel Recruitment Careers.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to C&M Travel Recruitment Careers's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Membership Services Manager.
How to prepare for a job interview at C&M Travel Recruitment Careers
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at C&M Travel Recruitment Careers.
