At a Glance
- Tasks: Manage customer bookings and resolve enquiries for a niche travel company.
- Company: Charming travel company located in central Cambridge.
- Benefits: Salary up to £32,000, hybrid work, pension, and holiday discounts.
- Other info: Flexible hours with part-time options and great career growth potential.
- Why this job: Join a passionate team and help create unforgettable travel experiences.
- Qualifications: Experience in customer service within the travel industry is preferred.
The predicted salary is between 28800 - 35200 £ per year.
Customer services consultant required for this lovely niche travel company based in a great location in central Cambridge. They are looking for someone from a travel industry background to work either full or part time. Hybrid, salary up to £32,000 plus benefits.
Customer services consultants duties:
- Manage and amend customer bookings, including special requests and reservations changes.
- Respond promptly to customer enquiries by email and phone.
- Proactively manage customer requests and resolve issues when needed.
- Monitor and respond to customer reviews.
Customer services consultants skills required:
- Previous experience in a customer services role within the travel industry.
- Excellent written and verbal communication skills.
- A natural problem solver.
- Strong organisation skills.
- Ideally fluent in either French or Dutch, but this is not essential.
Additional information:
- They are happy to look at part time or full time.
- Hybrid.
- Benefits including pension, company laptop, 50% discount on holidays.
- Between April and November, every two weeks you will need to cover between 3pm and 7pm on Saturdays; the 4 hours will be given back during the week.
If you are interested in the above role please apply online quoting DT61024.
Customer Services in Newtown employer: C&M Travel Recruitment Careers
Join a dynamic and innovative global adventure travel company that values its employees by offering a supportive work culture and numerous growth opportunities. With a hybrid working model based in London, you will enjoy a competitive salary, generous holiday allowance, and unique benefits such as familiarisation trips and wellbeing days, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
C&M Travel Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services in Newtown
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at C&M Travel Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like C&M Travel Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services in Newtown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to C&M Travel Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at C&M Travel Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at C&M Travel Recruitment Careers!
How to prepare for a job interview at C&M Travel Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
