Operations team leader - Required for this luxury tour operator, homebased or hybrid, salary up to £45,000 plus great industry leading benefits. They are looking for an experienced operations team leader, with a strong background in Asia to be hands on as well as managing a small, growing team. A luxury travel industry background is a must, fantastic knowledge of South East Asia and Japan.
Operations team leaders duties
-This is a hands on role, do the day to day duties of an operations person as well as managing a small team
-Dealing with new luxury bookings which are within South East Asia and Japan..
-Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country
-Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner
-Finalising travel documents and ensuring they go out to clients within deadlines set per country
-Working closely with the finance team to ensure that supplier invoices are paid by deadlines set
-Ensuring that the CRM system, reservations system and other portals they use are kept up to date
-Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents
-Dealing with emergency phone calls, if clients have any issues whilst on their holiday
Operations team leaders skills required
-Someone who has at least 2-3 years experience in a similar operations position for a luxury tour operator with some team management experience
-An Asia expert is essential
-A strong team player who brings positive energy and an attitude to their work
-Experience in working with both DMC's and direct suppliers in previous roles
-An analytical person who is confident formulating processes and then successfully implementing them
-Someone with excellent organisational skills and strong attention to detail
-The ability to work under pressure and accustomed to working to operational deadlines
-Excellent customer service skills and a strong command of written and spoken
-A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups
-Someone with a deep passion for travel and new experiences
If you are interested in the above role please apply online or send your cv to quoting DT61063
operations team leader in London employer: C&M Travel Recruitment Careers
Join a dynamic and innovative global adventure travel company that values its employees by offering a supportive work culture and numerous growth opportunities. With a hybrid working model based in London, you will enjoy a competitive salary, generous holiday allowance, and unique benefits such as familiarisation trips and wellbeing days, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
C&M Travel Recruitment Careers Recruitment Team
