Airline Reservations agent
Airline Reservations and ticketing Agent – Mandarin Speaking
London | £29,000 + benefits | Monday to Friday | Office based
An expanding airline based in central London is looking for an experienced Airline Reservations Agent to join their team.
You’ll need at least two years’ experience in travel reservations and ticketing, with strong Amadeus knowledge and fluent Mandarin and English.
As an Airline Reservations and ticketing Agent, you will:
- Take reservation calls from direct passengers and trade partners
- Make airline bookings, changes and ancillary bookings
- Issue and reissue tickets and EMDs, including manual fare builds
- Deal with ticket reissues, upgrades, reroutes and lost tickets
- Process ticket invoices and payments
- Complete daily and monthly airline sales reports and reconciliations
- Provide excellent customer service by telephone and face-to-face
- Manage group bookings and tour operator allocations
- Issue contractual terms and conditions in line with individual airline requirements
- Liaise with local airline management and head office
- Ensure all bookings and transactions comply with airline and company procedures
As a Reservations and Ticketing Agent You will have:
- Minimum 2 years’ experience in a travel reservations and ticketing role
- Strong Amadeus reservations, fares and e-ticketing experience
- Experience with other GDS systems will also be considered
- Fluent Mandarin and English
- Good knowledge of MS Word, Excel and Outlook
- Excellent telephone manner and customer service skills
- Ability to work accurately under pressure
- Good team-working skills
Additional information:
- Salary around £29,000
- Monday to Friday, 5 days per week office based
- 21 days’ holiday, increasing with service
- Life and medical insurance
- Pension after 3 months
- Great office location in the heart of the city
Interested? Please apply online, send your CV to or call Kelly on , quoting reference KR60927.
Airline Reservations agent in London employer: C&M Travel Recruitment Careers
Join a dynamic and innovative global adventure travel company that values its employees by offering a supportive work culture and numerous growth opportunities. With a hybrid working model based in London, you will enjoy a competitive salary, generous holiday allowance, and unique benefits such as familiarisation trips and wellbeing days, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
C&M Travel Recruitment Careers Recruitment Team
